topic O2 Wifi in Costa - connects but no internet in Other Products and Services

O2 Wifi in Costa - connects but no internet

Dazzied — Tue, 26 Jan 2016 12:05:40 GMT

Hi all

I've recently started to take my Macbook Pro (retina) to Costa to do some work on the weekends, my iPhone and iPad connect to the O2 Wifi without any problems, give a good internet connection and speed, but when I select the O2 Wifi SSID on the Macbook Pro (running El Capitan), it seems to connect but when trying to go to even Google, either using Safari, Chrome or Firefox, nothing happens. In chrome it says it's trying to resolve the host.

Asking at the location, the baristers say the Mac should just connect (not expecting them to give much more IT support than that, they're baristers, not IT techies).

Anyone else seen this issue? Anyone know a solution?

Huge thanks for any help

Daz

Re: O2 Wifi in Costa - connects but no internet

MI5 — Tue, 26 Jan 2016 12:26:26 GMT

It sounds like it's not logging into the connection properly, but I'm not a MAC user so I don't know the process for that on a MAC.
On windows you would open a log in page normally to complete the sign in.

Re: O2 Wifi in Costa - connects but no internet

Bambino — Tue, 26 Jan 2016 12:31:41 GMT

Without wishing to be facetious @Dazzied, I believe you mean 'barista', unless you're planning on taking O2 to court over this with your 'barrister'. Hope you get your problem sorted out.:smileywink:

Re: O2 Wifi in Costa - connects but no internet

viridis — Tue, 26 Jan 2016 12:58:25 GMT

Just connect to either your pad or phone and tether.
Why the need for 3 separate connections at all?

Re: O2 Wifi in Costa - connects but no internet

viridis — Tue, 26 Jan 2016 13:15:45 GMT

It may be that the wifi won't allow connections to non mobile devices?
Could be seen as abusing fair use policy.
After all it is a shop, not an office.

Re: O2 Wifi in Costa - connects but no internet

Dazzied — Tue, 26 Jan 2016 13:39:57 GMT

Phone is always with me obviously, ipad and mac are usually separate visits although there ARE reasons for 3 devices, it's business.

Yes I know I can tether but why use up data allocation when there should be free wifi 🙂

Thanks for both of your replies although how will the router know that all 3 devices belong to me when there's a shop full of customers.

Re: O2 Wifi in Costa - connects but no internet

viridis — Tue, 26 Jan 2016 13:52:51 GMT

Because you sign in to the service.
The network stores sign in details and keeps a record of them. One of those details is "device ID" & another is the mobile account registered against.

I think it's something that needs adressing at costa tbh tho, I believe the end connection is their responsibility

Re: O2 Wifi in Costa - connects but no internet

Dazzied — Tue, 26 Jan 2016 13:53:34 GMT

Nope, O2 state that both mobile devices and laptops (windows and Apple) can use O2 Wifi.

It IS a shop but this is the modern world, business isn't only conducted in an office anymore.

But thank you for your thoughts on the matter 😉

Re: O2 Wifi in Costa - connects but no internet

viridis — Tue, 26 Jan 2016 14:02:50 GMT

@Dazzied wrote:
It IS a shop but this is the modern world, business isn't only conducted in an office anymore.

But thank you for your thoughts on the matter 😉

It's not my thoughts, it's a fact.

Re: O2 Wifi in Costa - connects but no internet

Anonymous — Tue, 26 Jan 2016 14:49:49 GMT

Hi,

I'm having a similar problem with a Samsung tablet A, it is showing connected under WiFi settings. But when opening Chrome i get the following screen message 'web page not available (DNS probe finished no internet)'. Also tried to connect when prompted to by system notification, but that didn't work either. In settings the WiFi is using 'WiFi direct', not sure if this complicates matters?

The device is showing in O2 devices as are my other devices which work fine.

Re: O2 Wifi in Costa - connects but no internet

Dazzied — Tue, 26 Jan 2016 14:55:10 GMT

Nope, just your opinion, but thanks for your fab help 🙂

Re: O2 Wifi in Costa - connects but no internet

viridis — Tue, 26 Jan 2016 15:38:52 GMT

You're welcome.

Re: O2 Wifi in Costa - connects but no internet

jonsie — Tue, 26 Jan 2016 15:58:15 GMT

I'm guessing it's shop policy to stop tablets connecting. My tablet connects fine in Subway in bolton.

Re: O2 Wifi in Costa - connects but no internet

Dazzied — Tue, 26 Jan 2016 20:01:22 GMT

iPad and iPhone connect just fine, it's the Macbook Pro that seems to connect but then doesn't allow any internet traffic. It's weird 😞 LOL

Re: O2 Wifi in Costa - connects but no internet

Curr946 — Tue, 26 Jan 2016 20:43:54 GMT

I had a similar issue but on my phone. Don't think it's connected, but does suggest O2 might need to put a bit for effort in. Especially seeing as it's spined off as a 'perk'