topic Re: o2 webmail in Other Products and Services

o2 webmail

carriejones — Wed, 25 Nov 2015 06:32:37 GMT

I haven't been able to access my o2 webmail since Sunday. When I click on the webmail icon under my o2, the website just 'hangs' and nothing happens. I'm really needing to access some important expected emails. Can anyone help?

Re: o2 webmail

MI5 — Wed, 25 Nov 2015 06:37:57 GMT

Do a quick search on the forum and you will see other threads indicating that o2 has closed down its email servers.

Re: o2 webmail

Cleoriff — Wed, 25 Nov 2015 07:13:50 GMT

More proof (if any needed) that this appears to be the beginning of the end for webmail. This from 2013

http://community.o2.co.uk/t5/Other-Products-Services/O2-Email-Webmail-to-close/m-p/510096#U510096

And these from the past few days

http://community.o2.co.uk/t5/Discussions-Feedback/Webmail-not-working/m-p/929559#M75398

http://community.o2.co.uk/t5/Discussions-Feedback/problems-with-Webmail-2-days-now/m-p/929544#M75386

Re: o2 webmail

Anonymous — Wed, 25 Nov 2015 08:01:02 GMT

I am having the same problem. Although o2 have closed their email accounts if you have broadband through Sky you are supposed to be able to access your emails. I have had this before and it righted itself in a day, however this is now going on for 3 days and is VERY annoying. I tried chatting to o2 but don't think the lad had a clue!

Re: o2 webmail

jonsie — Wed, 25 Nov 2015 08:06:21 GMT

You just have to hope it's a temporary fault. If it is then take this as a sign and change provider.

Re: o2 webmail

Anonymous — Wed, 25 Nov 2015 08:30:59 GMT

Im having the same issue. I rang Sky yesterday and they told me it does not affect my email account with O2 having Sky broadband. O2 told me also that Sky need to reset the password???? I really need access to my emails and it it becoming increasingly annoying for the past 3 days!

Re: o2 webmail

Toby — Wed, 25 Nov 2015 08:34:00 GMT

Hi guys and welcome to the community.

Please talk to customer service about this.

Re: o2 webmail

Anonymous — Wed, 25 Nov 2015 09:33:22 GMT

I am having exactly the same problem no email for three days. I have used O2 webmail for years both before and after the switch to Sky Broadband. Finding out what is going on is a nightmare no-one seems to know anything useful. On a previous occasion for a similar problem I spent hours on the phone to both Sky and O2.

The problem eventually resolved but I never knew what had happened or why.

I am now about to switch to another supplier who on the face of it is more reliable.

Re: o2 webmail

PhoneChanger — Wed, 25 Nov 2015 09:35:50 GMT

When Sky took over didn't they cover that your O2 Webmail would only be accessible for a set period of time (circa 12 months)? I could be wrong, I just have some recollection of reading this somewhere...

Re: o2 webmail

Cleoriff — Wed, 25 Nov 2015 09:40:09 GMT

@Anonymous wrote:
I am having exactly the same problem no email for three days. I have used O2 webmail for years both before and after the switch to Sky Broadband. Finding out what is going on is a nightmare no-one seems to know anything useful. On a previous occasion for a similar problem I spent hours on the phone to both Sky and O2.
The problem eventually resolved but I never knew what had happened or why.

I am now about to switch to another supplier who on the face of it is more reliable.

I think you have made a very wise decision @Anonymous (about switching to another email provider)..Always better to do it whilst you have access to all your contacts which can be transferred

Re: o2 webmail

MI5 — Wed, 25 Nov 2015 09:42:20 GMT

Sky were encouraging everyone to take a Sky email address which is hosted on their own servers.
The agreement was that the o2 email would remain for the foreseeable future for those customers who migrated to Sky but at a reduced capacity.
Anyone who didn't switch their BB to Sky had no guarantees at all regarding access to o2 email.
o2 have been progressively turning off email accounts since the BB sell off and we all knew the day would come when the servers were shut down completely.
It has been 2 years now and no reason remains for o2 to keep them on and maintained anymore.

Re: o2 webmail

Bambino — Wed, 25 Nov 2015 09:49:32 GMT

There's also no reason for anyone to say they didn't know, or they weren't notified. This has been common knowledge for more than two years. Everyone was notified. If the email was ignored or not taken notice of, that isn't O2's responsibility.

Re: o2 webmail

Cleoriff — Wed, 25 Nov 2015 09:56:17 GMT

@Bambino wrote:
There's also no reason for anyone to say they didn't know, or they weren't notified. This has been common knowledge for more than two years. Everyone was notified. If the email was ignored or not taken notice of, that isn't O2's responsibility.

All true. I have been reading back on the first thread posted here (when Think BB made the announcement Aug 2013) http://community.o2.co.uk/t5/Other-Products-Services/O2-Email-Webmail-to-close/td-p/510096/page/7

The external links contained in the thread have obviously been archived now ...as they were 'old news'....

Re: o2 webmail

Anonymous — Wed, 25 Nov 2015 11:17:53 GMT

try now I just got in after 2 days. forward your emails to a new account and move all exisiting emails. good luck!!

Re: o2 webmail

Toby — Wed, 25 Nov 2015 11:28:15 GMT

Hi guys, As I said earlier, if anyone is having issues, please contact customer service

Re: o2 webmail

Anonymous — Wed, 25 Nov 2015 13:40:11 GMT

Is this email hassle permanent or tempory does anyone know?

Re: o2 webmail

Cleoriff — Wed, 25 Nov 2015 13:50:58 GMT

Hi @Anonymous as the first notice of closure went out in Sept 2013 it probably is wise now to move to another email provider. It has been a staggered shut down but we have seen so many complaints on here over the past 3 days then it must be nearly ended. The servers are no longer supported.

Re: o2 webmail

Anonymous — Wed, 25 Nov 2015 13:56:59 GMT

I have same problem with both PC and laptop.Have been using Windows Internet Explorer, but managed to get through to O2 webmail by logging on via both Google and Windows Live Mail. For how long I wonder..?

BigCol