topic Re: I have an O2 email address but password does not work in Other Products and Services

O2 WEBMAIL- Email still active

Anonymous — Sat, 21 Feb 2015 21:08:53 GMT

I need help because I can't work out why my o2 email address is still active and how to deactivate it.

I was O2 broadband customer and received email at one point (ages ago now) when the O2 broadband were transfering their customers over to SKY and was told to move all my emails from my O2 webmail because I would not be able to use this service anymore after a certain date. So I moved my emails and updated my email address with every website I use.....

but the mystery NOW is....When I sign into my O2 account with my username and password (on www.o2(dot)co(dot)uk )which also lets me access my active PAYG mobile phone details and then click on "Browse my O2" and scroll down the page and click on "O2 Webmail" I still can see my whole email account in its full functioning glory. I can still send and receive emails... now I am confused how that's possible when we were all told this service would no longer function after a certain date! It has been like 2 years now and my email address and the way to get an access to the webmail is still very much active!

Also just to point out I did NOT transfer my broadbdand to SKY.

Now my question is how DO I DEACTIVE MY O2 EMAIL ADDRESS? I have tried to phone O2 customer service but got no help with this issue.

Re: O2 WEBMAIL- Email still active

Bambino — Sat, 21 Feb 2015 21:37:38 GMT

It must still be active on Sky's servers. You can try calling Sky to ask them to deactivate it, if you're sure all your important mail is now going where you want it to go.

Re: O2 WEBMAIL- Email still active

Anonymous — Sat, 21 Feb 2015 22:46:30 GMT

Thank you for trying to help me and your kind reply.

Sorry to sound stupid (lol) but what I don't get is why the o2 webmail is still accessible from o2 website if it is suppose to be on SKY servers? Are SKY and O2 still somehow connected?

Does it mean that existing SKY broadband customers who had O2 broadband and Webmail before they got transfered to Sky , still come here to this site to access their o2 email account?

Any help to explain the above would be very much appreciated because I can't even imaging calling up SKY and asking them to remove my o2 email address when I am not their customer in the first place.

Thanks

Re: O2 WEBMAIL- Email still active

Bambino — Sun, 22 Feb 2015 09:07:42 GMT

I never used my O2 email address, so there's only so much I can help you with. As far as I'm aware, and maybe someone else can correct me if I'm mistaken, people who were O2 business customers can still use their O2 email addresses. It's possible that yours got mixed up in there. O2 have no control over this any longer. If you want to try to get your email account deleted, you're going to have to call Sky and explain the situation. Sorry if this isn't much help to you, but it's all I can do.

Please let us know if you do call Sky and how you get on. Good luck.

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 11:33:25 GMT

Hi @Anonymous

If you can access the email trough the O2 page then it has not been migrated to Sky. You were told that the would be canceled and they have,but a few stayed active but eventually they will all go. If you want to cancel it before O2 does,just log in and under your email account options there should be an option to cancel it ( sorry dont know exactly what it's called). Hope this helps.

Re: O2 WEBMAIL- Email still active

jonsie — Sun, 22 Feb 2015 11:52:46 GMT

From what i can remember there was never an option to delete an e-mail account. Unfortunately i can no longer access mine to double check.

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 12:21:42 GMT

I'll be honest I cant remember, and mine is gone too.But a manager just told me there is an option...shame I cant log in to look for it...

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 12:53:11 GMT

Hi,

Till the O2 server delete it automatically, you'll not be able to delete from your end nor by contacting O2. If you contact O2, they'll only say that it'll be deactivated any time as O2 Webmail has been closed around Nov or Dec 2013.

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 13:52:59 GMT

Where you a customer too @Anonymous ? Did you also try to deleted it? that sound's a lot like the O2's official statement...

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 14:33:51 GMT

Thank you for all your suggestions.

I logged into my webmail and was going to go through all the options to find some kind of link to deactivate it but for security reasons I had to stop as soon as I run into this problem....

....I was trying to go through the whole column to see what other data are currently held under every option but my browser stopped me on 2 occasions ( can't even remember what categories I clicked on ) plastering a warning page across the whole browser with a big red padlock and a message telling me something along the lines about attackers trying to modify the page to steal credit cards,passwords, messages and other details, so I clicked on the back to safety button and abandoned exploring it any further.

Here is the pic. of the columns which are currently displayed there. Even if there is some buried link in them to deactivate the webmail,finding it safely is an issue.

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 14:44:48 GMT

Not a clue!! Is that in every option you press or just email?

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 16:42:16 GMT

@rosado

When I log in to o2 website using "sing in" at the top of the o2 website my browser shows a secure connection with the green padlock etc. and everything looks OK and even looking through my personal details and mobile details stays secured but when I click on the o2webmail link which is situated at the bottom of the page, it is a different story.

As soon as I click on the o2 webmail link my browser padlock changes and shows a padlock with a yellow triangle over it. Clicking on that o2 webmail link lands me straight on the page with my emails. The real dodgy bit starts when one starts to explore that column on the left next to the emails ..........

............Now on to that bit where Google Chrome saved my ass (lol) .....

.....I can't exactly remember which parts were dodgy because I was panicking a bit because the warning happened twice but I think the section"my business account" woke up my web browser security. To be honest I wondered what was in that section in the first place. Then I carried on and I got burned again but can't remember what part of the section I clicked on that occasion but again Chrome warned me and stopped me accessing that page.

The only thing I can properly remember not causing any issues were the mobile bill and personal details sections. I actually looked at these sections when I first signed into o2 because it opens on that page where one can see a mobile number and other personal details and then later when I accessed the webmail and saw the options there again in the left column I clicked on it there again just to see if there was anything different in those links but everything looked the same without any alarm bells ringing.

I don't even understand why that O2 Webmail section is still advertised on O2 website to be accessed in the first place when the webmail was meant to be dead and buried by now!!!

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 17:19:14 GMT

Well the unsecured connection is probably because of the service not being in use anymore...my guess!

Can you access my online accounts?

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 18:36:55 GMT

I wouldn't even try to guess what is going on with that webmail. One thing for sure is that it is very much accessible for me, my email address is still working and I would like to have it closed.

If there is anyone on here reading this who can still access their O2 webmail and has their email working, please let me know. It would be nice not to feel like I am the only one.

and rosado - I am pretty sure you can access your online accounts yourself. I wouldn't know where to start (lol).Thank you for your replies. Very much appreciated!:smileyhappy:

Re: O2 WEBMAIL- Email still active

MI5 — Sun, 22 Feb 2015 19:25:52 GMT

I'm going to call @browni as I believe his is still working and may be able to better advise you.....

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 19:54:05 GMT

@MI5

That's super kind of you,MI5. Your help would be very much appreciated.

Thank you very much

Re: O2 WEBMAIL- Email still active

browni — Sun, 22 Feb 2015 20:43:24 GMT

Still working here although AFAIK there isn't a way to delete an O2 email account.

Clicking on 'My Online Accounts' throws the error messge 'Error code: ssl_error_ssl_disabled' from server registration.o2.uk/broadband...

That just means that my browser is protected against the POODLE vulnerability by disabling SSL and that server hasn't been updated to TLS, Not surprising really as neither O2 or Sky will take ownership of the legacy of O2 email (web based or otherwise)

ETA the email server is mail.o2.co.uk and that is properly updated,

Re: O2 WEBMAIL- Email still active

jonsie — Sun, 22 Feb 2015 20:40:11 GMT

Thanks for confirming that there is no way to delete the account and it makes perfect sense that the server hasn't been updated....

Re: O2 WEBMAIL- Email still active

Anonymous — Sun, 22 Feb 2015 21:07:39 GMT

Thank you very much for your explanation,browni

I hope I am not going to be here this time next year with my webmail still working (lol).

Re: O2 WEBMAIL- Email still active

Anonymous — Wed, 25 Feb 2015 08:52:19 GMT

I did not transfer to Sky, did not have any communications from them or O2 about email but I set up a gmail account in case the O2 mail disappeared when I changed braodband provider. However, I can still access my O2 email account to receive and send as I have always done.