topic Voicemail notifications - delay in Other Products and Services

Voicemail notifications - delay

Anonymous — Sat, 09 May 2015 16:54:36 GMT

I have been experiencing long delays in receipt of VM notifications - often the notification comes through 2 or 3 days after the VM has been left. In case it's relevant, I use an iPhone 5. My wife has the same issue on her account (her phone is an iPhone 4S). We've had this problem over many months. How do I resolve it?

Re: Voicemail notifications - delay

perksie — Sat, 09 May 2015 16:57:19 GMT

Sounds like a network issue, have you reported it?

Re: Voicemail notifications - delay

MI5 — Sat, 09 May 2015 16:58:26 GMT

Sounds like it could be a network issue.
Check your postcode here for any faults http://status.o2.co.uk/

Re: Voicemail notifications - delay

jonsie — Sun, 10 May 2015 05:33:59 GMT

There seems to be a problem on iOS with voicemail, alerts and with TuGo generally. Best to check your postcode with both phones having issues.

Re: Voicemail notifications - delay

Anonymous — Sun, 10 May 2015 11:27:07 GMT

Hi there @Anonymous

You may need to speak to customer services about this... but to save you some time you could try the first thing you will be asked to do...

Disable all your diverts by dialling ##002# from your mobile. Dial 1760. Once you have done this then dial 1750 to your their voicemail back up and ask somebody to leave you a test message. If you get the notification straight away it means it's fine, if you don't get it then you need to ring customer services from another phone, to have that available for testing, and they will transfer you to a guru.

Hope this helps

Re: Voicemail notifications - delay

jonsie — Sun, 10 May 2015 11:38:18 GMT

Good advice @Anonymous but guru....? Honestly?

Re: Voicemail notifications - delay

Anonymous — Sun, 10 May 2015 11:56:26 GMT

now now @jonsie... They will have access to an app that manages is mailbox and if something is setup wrong on the network they can see it, failing that they will raise a case for IT to investigate.

Re: Voicemail notifications - delay

Cleoriff — Sun, 10 May 2015 12:15:22 GMT

@Anonymous wrote:
now now @jonsie... They will have access to an app that manages is mailbox and if something is setup wrong on the network they can see it, failing that they will raise a case for IT to investigate.

I think it's the term GURU that often offends...

Re: Voicemail notifications - delay

jonsie — Sun, 10 May 2015 12:27:07 GMT

My interpretation of guru and O2's differ vastly.

Re: Voicemail notifications - delay

Anonymous — Wed, 13 May 2015 14:57:05 GMT

Awesome advice @Anonymous

Re: Voicemail notifications - delay

jonsie — Wed, 13 May 2015 15:01:21 GMT

Well working for o2 I would hope so....:smileywink:

Re: Voicemail notifications - delay

Anonymous — Wed, 13 May 2015 15:02:14 GMT

Re: Voicemail notifications - delay

MI5 — Wed, 13 May 2015 15:08:36 GMT

Even if both phones are unlikely to be afflicted with the exact same divert error at the same time and it be anything less than a network issue