topic Re: Premium + Information Services in Other Products and Services

Premium + Information Services

Anonymous — Sun, 18 Jan 2015 04:27:26 GMT

Hi, could someone please tell me what constitutes Premium and Information Services? I've been charged a couple of times lately for this, but don't know what it is.
Thanks for your time, Jayne

Re: Premium + Information Services

jonsie — Sun, 18 Jan 2015 06:32:07 GMT

Premium serices are normall texts received from a short 5 digit number or charity donations or even tele-voting.

The body that regulates this industry is http://www.phonepayplus.org.uk/

Put the number into the search box on their site and this should tell you what it's for.

Help link here :

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: Premium + Information Services

MI5 — Sun, 18 Jan 2015 10:01:16 GMT

Some info here regarding non included numbers and services http://www.o2.co.uk/help/everything-else/special-numbers

Re: Premium + Information Services

gemz4the1 — Sun, 18 Jan 2015 11:46:04 GMT

Hello @Anonymous and welcome to the community.

I had a similar problem a few months ago.

Here is my thread: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/What-calls-are-free-not-free/m-p/796977#M79836

The poem by @Anonymous is very helpful

Re: Premium + Information Services

Anonymous — Tue, 28 Jul 2015 15:36:25 GMT

Bumping this as no one has actually explained how to make these calls/texts stop

Re: Premium + Information Services

perksie — Tue, 28 Jul 2015 15:42:24 GMT

You either contact the company or complain via PhonePay Plus if they won't help.

Did you read jonsie's post above which has all the info you need?

Re: Premium + Information Services

jonsie — Tue, 28 Jul 2015 15:52:14 GMT

Call them to get the texts stopped.

Re: Premium + Information Services

MI5 — Tue, 28 Jul 2015 16:43:54 GMT

It's all clearly explained.
Trace the company charging you and contact them to stop and refund if the charges are unjustified.
Phonepayplus is the regulator and can also help you.
https://www.phonepayplus.org.uk/

Re: Premium + Information Services

Anonymous — Mon, 10 Aug 2015 11:19:51 GMT

Actually, it isn't that clear.

I got billed for a lot of what appeared to be text messages when in germany, looked like some 200+ of them, in a week.

I assume it is something like whatsapp or similar locating me?

would have liked to get an idea in advance, because I was charged about £9 for them over the week I was there.

Re: Premium + Information Services

jonsie — Mon, 10 Aug 2015 11:33:28 GMT

Did you actually send text messages as messages through whatsapp over wifi are free.

Re: Premium + Information Services

MI5 — Mon, 10 Aug 2015 11:55:12 GMT

What makes you think WhatsApp is locating you?
It doesn't care where you are in the world once registered.

Re: Premium + Information Services

Anonymous — Mon, 11 Jul 2016 17:10:46 GMT

I have been billed by these so called premium services sought help texted stop received acknowledgement and now they are at it again so I,ve stopped direct debit to o2 will pay tariff manually , I never solicited these rip off merchants and I,m damned If I,m gonna give £26 for nothing

@Anonymous wrote:
Hi, could someone please tell me what constitutes Premium and Information Services? I've been charged a couple of times lately for this, but don't know what it is.
Thanks for your time, Jayne

Re: Premium + Information Services

MI5 — Mon, 11 Jul 2016 17:17:45 GMT

If you don't pay your bill in full to o2, without contesting it through the proper channels, you will lose potentially more than £26.

Re: Premium + Information Services

Anonymous — Tue, 20 Sep 2016 16:27:27 GMT

why and what is Premium & information services £49.17 + Tariff + VAT its a ripoff i dont no what it is, i only want to pay for my Tariff.

Re: Premium + Information Services

MI5 — Tue, 20 Sep 2016 16:44:02 GMT

You've subscribed to a premium service.
Look up the number on here http://www.phonepayplus.org.uk/ and get the companies contact details.
Call them and ask them to stop and refund you - you will still have to pay O2 though.

Premium message servcies

Anonymous — Thu, 30 Nov 2017 17:56:01 GMT

hi,

I trusted O2 and never looked at my bill. Only recently my bill exploded and looked at it carefully. I discovered that I have been charged since 2013 between 8 and 12£/month for a Premium message service (number

82344). Apparently i might have participated at that time in a paying draw to win an Apple Laptop. As it appears there was a reoccuring charge as i was going to be automatically participating every month in a new draw. Since then i have received wierd messages and just deleted them as i didn't understand them.

Now i discoved that these messages have cost me more than 600£ of the time.

I am very annoyed as O2 were aware of this scam and never mentioned to me. In the news it is said that the main operators have warned their customers about it. They never warned me about this.

I am so upset how this can happen.

Anyone managed to get some money back under this scam? any advice how to procceed?

I have call O2 who offered me a ridiculous amount and called the sms company who laughted at me.

any advices, welcome.

Dom

Re: Premium message servcies

MI5 — Thu, 30 Nov 2017 18:00:44 GMT

As it has been going on for so long the logical assumption is that you were paying this willingly.
I honestly don't believe you have any hope of refund but follow the community advice and hope for the best.
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

Re: Premium message servcies

jonsie — Thu, 30 Nov 2017 21:31:28 GMT

Whether psauthority.org.uk is can get you the money back I'm not sure. To be paying for it for 4 years I very much doubt the company will refund you because quite frankly it's down to you entirely for not checking your bills. Why do you not check them? Sorry but it seems irresponsible to me and any excuse of being too busy or putting trust in O2 isn't really any excuse. Sorry again for being blunt as I'm not trying to be rude, it's just my opinion.

I really don't think you have any chance of getting money back but I sincerely wish you the best of luck.

Re: Premium message servcies

Cleoriff — Thu, 30 Nov 2017 22:14:54 GMT

I really agree with this. I have OCD when checking my bills whoever they are from. Discovered a discrepancy with BT last month and straight on the phone. Corrected immediately and a £15 bonus given as a gesture of goodwill...It really is so important.....

Re: Premium + Information Services

Luke1990199 — Thu, 24 Sep 2020 18:09:48 GMT

02 is a joke all they want is more money out of you ent paying them at all coming off 02