topic Re: Accessing phone records over 2 years in Other Products and Services

Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 14:14:45 GMT

I need to access my phone call records to and from specific phone number to evidence a contact in 2010 for a court hearing. O2 have advised they only hold records for 2 years. Is there any way I can get a copy of my phone bill from 2010 or just get a record off all calls made to and from my number to this specific number?

Re: Accessing phone records over 2 years

MI5 — Sat, 03 Jan 2015 14:18:04 GMT

If O2 don't have it it's unlikely you'll get it from anywhere else.....

Re: Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 14:23:56 GMT

Hi

We are all Customers here like you so you're going to have to accept o2's Official explanation.

Their is this route http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you#qs but only gives certain info.

Re: Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 14:30:18 GMT

Unfortunantly O2 doesnt keep bill for more than 2 years @Anonymous ...so that inf is long gone...:smileysad:

Re: Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 14:42:14 GMT

@Anonymous

Can I ask a question related to this. In the Subject to Access link it says

"Applications must be typed and signed by applicant on headed paper and include your client's name and full address, mobile number and the date range you wish us to cover. Call records can only be provided from the date of registration onwards.

Does this mean from registration of the account , ie when it was opened up ? Sorry if I've mis interpreted this part. 😔

Re: Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 15:26:30 GMT

In a nutshell, the two years have passed so you will no longer have that information

Re: Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 15:38:43 GMT

@Anonymous wrote:
In a nutshell, the two years have passed so you will no longer have that information

I'm afraid so...:smileysad:

Re: Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 15:55:14 GMT

@Anonymous wrote:
@Anonymous

Can I ask a question related to this. In the Subject to Access link it says

"Applications must be typed and signed by applicant on headed paper and include your client's name and full address, mobile number and the date range you wish us to cover. Call records can only be provided from the date of registration onwards.

Does this mean from registration of the account , ie when it was opened up ? Sorry if I've mis interpreted this part. 😔

Subject to access forms only apply to pay and go, so it's expected that there's no details on the "account", so O2 ask for the forms to be filled in, that way we have a formal request with proper account information. registration is when you have supplied your personal details to O2, or registered your name and address. This is proof of ownership.If you haven't done this then you need the original proof of purchase or your request will not be actioned.

Re: Accessing phone records over 2 years

Anonymous — Sat, 03 Jan 2015 15:57:56 GMT

@Anonymous wrote:
@Anonymous wrote:
@Anonymous

Can I ask a question related to this. In the Subject to Access link it says

"Applications must be typed and signed by applicant on headed paper and include your client's name and full address, mobile number and the date range you wish us to cover. Call records can only be provided from the date of registration onwards.

Does this mean from registration of the account , ie when it was opened up ? Sorry if I've mis interpreted this part. 😔

Subject to access forms only apply to pay and go, so it's expected that there's no details on the "account", so O2 ask for the forms to be filled in, that way we have a formal request with proper account information. registration is when you have supplied your personal details to O2, or registered your name and address. This is proof of ownership.If you haven't done this then you need the original proof of purchase or your request will not be actioned.

Thank you for the clarification

Much appreciated. 😄