topic Re: O2 'The Cloud' Wifi Sign Up Process in Other Products and Services

O2 'The Cloud' Wifi Sign Up Process

DinoF — Wed, 29 Oct 2014 09:29:10 GMT

O2's 'The Cloud' wifi is a total shambles............!

When I had my iPhone 5, I know 100% that I signed up to use the service (went to Pizza Express once and

signed up there and then).

Then, last night, funnily enough, I was at Pizza Express again, so there I was with my iPhone 6 (on the same mobile number as my iPhone 5 had, I may add) and with the O2 'The Cloud' wifi showing up on my screen as 'available wifi hotspots'. I selected it and bewildering to me, it asks me to sign up for the service yet again....?!?!

First, it took me to the 'register' page, where I had to enter my email address (had already previously done this on my iPhone 5), which I did. It then took me to the next page where I had to enter my password (again!).

The next page, then asked me to enter my mobile number - by which time, I really couldn't be bothered to go thorugh the whole process, all over again, so gave up and didn't bother.

I assume, ther page which asked for the mobile number, if I had entered it, I would have then been sent a link. I would then have had to click on the link, and then re-sign back into the service. Far too overly complicated..........

If 'The Cloud' is free - why the need to register and sign it, and then having to re-register AGAIN, on a new phone, which has the same phone number...?!?!?!?

I ended up just using my 4G connection whcih was probably faster than 'The Cloud'...............

Re: O2 'The Cloud' Wifi Sign Up Process

Anonymous — Wed, 29 Oct 2014 09:34:04 GMT

Hi

It's supposed to be an easy process but like you I find it hit and miss.

I also use Bt Hotspots and wifi hotspots which are better.

Ultimately like you I seem to drop back on 4G/3G as they tend to be more stable and faster than these wifi connections.

Re: O2 'The Cloud' Wifi Sign Up Process

DinoF — Wed, 29 Oct 2014 10:31:08 GMT

@Anonymous wrote:
Hi

It's supposed to be an easy process but like you I find it hit and miss.

I also use Bt Hotspots and wifi hotspots which are better.

Ultimately like you I seem to drop back on 4G/3G as they tend to be more stable and faster than these wifi connections.

...good to hear its not just me then - cheers bandofbrothers!

I guess with so many people using The Cloud, it probably is indeed quicker to just use 3G or 4G!

Re: O2 'The Cloud' Wifi Sign Up Process

Anonymous — Wed, 29 Oct 2014 10:39:46 GMT

No worries.

A I say Bt ones are better but you need to be a customer on their broadband or pay for access. 😞

My city centre has free city wide WiFi. They've converted some old style red telephone boxes to hold wifi equipment ,and painted them blue.

It's ok but not overly fast.

Re: O2 'The Cloud' Wifi Sign Up Process

MI5 — Wed, 29 Oct 2014 12:15:55 GMT

It is because your new phone has a different MAC address - Phone number is irrelevant to a wifi connection.

Re: O2 'The Cloud' Wifi Sign Up Process

Anonymous — Wed, 29 Oct 2014 12:34:52 GMT

It takes a maximum of 1 minute to re-register for "The Cloud". Enter your name, email address and phone number...bingo!

I don't see what the problem is.

Re: O2 'The Cloud' Wifi Sign Up Process

Anonymous — Wed, 29 Oct 2014 13:11:59 GMT

I agree with @Anonymous .

You have to do it once with your new phone, and then if you keep that phone wont have to do it for another 2 years? Hardly an inconvenience is it?

Re: O2 'The Cloud' Wifi Sign Up Process

L_W_Ward — Wed, 29 Oct 2014 15:04:29 GMT

I use the Cloud ones and downloaded the app so they connect instantly without the need to log in everytime, works good so far.

Re: O2 'The Cloud' Wifi Sign Up Process

jonsie — Wed, 29 Oct 2014 15:09:25 GMT

Never had a problem yet after the initial setup.