topic Re: O2 Travel doesn't work; keep your confirmation emails! in Other Products and Services

O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 19:18:42 GMT

early August I sent a text to O2 and received text confirmation that O2 travel was initiated. I went on holiday and used the phone assumming that the reduced rates would be applied. I returned and ended the O2 travel service with the call centre. A very large Bill has arrived and the O2 Call centre have lost all records of the transation, sggesting that I'm wrong. I've spoken to a few of them and they are nice people, however their Travel and record systems do not always work. I still have all of the confirmation texts. And while I'm very confident that I will eventually get a refund, it has been impossible to find anybody who's prepared to champion the repair of the faulty systems.

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 19:25:50 GMT

Hi

Where did you travel to ?

Usually if it's an O2 error they'll rectify it by calling 202

If you need to here is the complaint form http://www.o2.co.uk/how-to-complain/complain

Re: O2 Travel doesn't work; keep your confirmation emails!

Cleoriff — Sat, 13 Sep 2014 19:25:54 GMT

I travel to Spain frequently and have no problems with O2 travel

Re: O2 Travel doesn't work; keep your confirmation emails!

MI5 — Sat, 13 Sep 2014 19:26:58 GMT

O2 Travel can be left enabled at all times.
For your own confirmation it will show as a bolt on (free) in your "My O2"

Re: O2 Travel doesn't work; keep your confirmation emails!

jonsie — Sat, 13 Sep 2014 19:29:05 GMT

Completely no need to remove O2 Travel unless you want to pay the standard European rates.

Where did you go to?

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 19:41:20 GMT

I went to Spain; Malaga

thanks for the complaints link and the suggestion re-keeping the O2 travel switched on.

Re: O2 Travel doesn't work; keep your confirmation emails!

Cleoriff — Sat, 13 Sep 2014 19:43:11 GMT

@Anonymous wrote:
I went to Spain; Malaga

thanks for the complaints link and the suggestion re-keeping the O2 travel switched on.

Exactly where I go...every 6 wks or so and never had a problem.....?

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 19:45:12 GMT

I'm not sure but their isn't any borders where your phone could have latched onto a country not included in O2 Travel. Forgive my bad geography.

Your welcome for the link.

Let us know how you get on.

Re: O2 Travel doesn't work; keep your confirmation emails!

MI5 — Sat, 13 Sep 2014 19:46:14 GMT

No bob

Re: O2 Travel doesn't work; keep your confirmation emails!

MI5 — Sat, 13 Sep 2014 19:47:16 GMT

Can you recall which network you connected to Mark?

Re: O2 Travel doesn't work; keep your confirmation emails!

jonsie — Sat, 13 Sep 2014 19:47:41 GMT

There would only be a problem if the phone connected to a ferry/plane network when travelling. No other borders outside Europe.

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 19:48:31 GMT

Worth asking. 😞

Re: O2 Travel doesn't work; keep your confirmation emails!

Cleoriff — Sat, 13 Sep 2014 19:49:39 GMT

@MI5 wrote:
Can you recall which network you connected to Mark?

I expect it was Movistar...?

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 19:52:57 GMT

I hesitate to state the obvious but OP has given no indication as to whether he has Pay Monthly or P&G, and no mention as to what the "very large bill" related to. Details are not necesary but it might help to understand what the issues are if we knew how the costs arose - texts out and or in? Voice or Video Calls Calls? MMS? Internet Use etc?

Gerry

Re: O2 Travel doesn't work; keep your confirmation emails!

jonsie — Sat, 13 Sep 2014 19:56:00 GMT

Definitely pay monthly....

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 19:57:14 GMT

Which network ... I don't know.

I don't deny that the system must work some of the time. But there are two problems (which no-one in O2 seams interested to fix):-

1. O2 travel didn't work at all for me

2. there was no record of the O2 texts on the O2 database. (but they arrived on my phone and are still visible on the phone and I've shown them in the O2 shop.

I can only presume they aren't prepared to admit that they charge people incorrectly.

thanks again for listening

Re: O2 Travel doesn't work; keep your confirmation emails!

jonsie — Sat, 13 Sep 2014 19:59:37 GMT

If you could tell us the breakdown of the charges we might be able to offer more help.

Re: O2 Travel doesn't work; keep your confirmation emails!

MI5 — Sat, 13 Sep 2014 19:59:39 GMT

Good luck and I'm sure with the evidence you have that o2 will refund you.
Let us know how it goes please.

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 20:00:13 GMT

pay Monthly. Calls to UK. Texts to UK. Both charged at standard Spain to UK rates.

O2 travel costs not charged, even though i received confirmation emails

Re: O2 Travel doesn't work; keep your confirmation emails!

Anonymous — Sat, 13 Sep 2014 20:01:45 GMT

thanks