topic Re: Index of Help Topics in Other Products and Services

Index of Community Guides

MI5 — Mon, 15 Sep 2025 09:38:20 GMT

I've started this as an easy to find index of member guides, help topics and info written by the community, for the community. I will have missed many in this first pass (no offence to anyone intended), so please add to them if you know of or find any others. Please also do not waffle on "off topic" in this thread. Let's keep it clean & tidy

It would be great if this thread could be made sticky at the top of this board for even easier access

When linking to a thread in response to a question, please credit the original poster in your reply.

Accidental MMS Sending and How to avoid it by MI5 - Here

A guide to O2 Refresh by lovemyphone - Here

A guide to personalising your phone by Marjo - Here

A mini guide to doing a Sim Swap on O2 by lovemyphone - Here

All you need to know about O2 Recycle by Chris_k - Here

All you need to know about Voicemail by MI5 - Here

App Guide - My O2 by gmarkj - Here

App Guide - My O2 PAYG by Daddydoink - Here

App Guide - My O2 - Bills section by MI5 - Here

App Guide - My O2 - Allowances by gmarkj - Here

App Guide - My O2 - Bolt-ons by Fellwalker - Here

Backing up your phone by MI5 - Here

Call merging and call conferencing by Martin-O2 - Here

Cancelling your contract - An updated guide by davethorp - Here

Cancelling your contract and leaving O2 [before July 1st 2019] by davethorp - Here

Conference Calling Hints and Tips - Avoiding Call Charges by pgn - Here

Connecting Android phone to data services by jonsie - Here

Connecting iPhone to data services by jonsie - Here

Coronavirus (Covid 19) Community Help and Support by MI5 - Here

Cruise Liners / Aircraft Charges by darrengf - Here

Guide - How do I find my own mobile number? by pgn - Here

Guide: How to Connect to WiFi Extra by Spenny - Here

Guide: Connecting your Samsung Smartwatch by MI5 - Here

Guide to O2 BARs by pgn - Here

Guide to resetting Samsung phones by MI5 - Here

Guide to premium rate text messages by adamtemp64 - Here

Guide to what to do in case of loss of service due to possible fraud by Rob76 - Here

How to Pay Your Bill (Contract) by Cleoriff - Here

How to Top Up (PAYG) by Cleoriff - Here

How do I get to the Download Bill screen? by gmarkj - Here

How to get your PAC code by MI5 - Here

How to BackUp your Samsung phone (A little old now but still some useful info within) by MI5 - Here

How to deal with SPAM/SCAM calls and texts by adamtemp64 and Cleoriff - Here

How to change your mobile number by SamsungFanBoy - Here

How to lengthen the time your phone rings by jonsie - Here

How-to guide: My O2 by pgn Here

How to help find & contact O2: A Guide by Marjo - Here

How to set up a SIM pin on O2 by jonsie - Here

International Roaming for Pay Monthly contract by darrengf - Here

International Roaming for Pay as You Go by darrengf - Here

iPhone XS/XS Max/XR Dual Sim Guide by Davethorp - Here

Lost or Stolen Device? How to report it by MI5 - Here

Migration & porting into O2 by EmilieT - Here

Monthly Payments by jonsie - Here

My O2 Website Guide by PhoneChanger - Here

Network Issues? Self help thread by adamtemp64 - Here

NGTS (Next Generation Text Relay service) by MI5 - Here

O2 Guide to Charge to Mobile by Marjo - Here

O2 guide to premium SMS numbers by Martin-O2 - Here

O2 Open and Friends and Family Discount Schemes: A guide by MI5 - Here

Phishing, Smishing & Scams. Latest info & advice. by Chris_K - Here

Pay As You Go: Introducing "Rolling Plans" by Chris_K- Here

Resolving Indoor Coverage Issues by adamtemp64 - Here

Roaming MegaGuide by Chris_K - Here

Roaming in Turkey and Cyprus On PAYG by darrengf - Here

Signature, avatar and other forum profile customisation by Marjo - Here

SIM cards & SIM swapping by darrengf - Here

Spend caps & Charge to Mobile on O2 by MI5 - Here

Text Message Tips (not sent or received) by jonsie - Here

Tips to avoid unexpected charges on your bill by Cleoriff - Here

Tips to make the most of your mobile data by Marjo (with community members) - Here

Understanding SOGA & Warranty by adamtemp64 - Here

Unlocking your phone by MI5 - Here

Upgrade a Windows Mobile 8.1 Phone to a Windows 10 Phone by Ian159 - Here

Upgrading your O2 Phone by lovemyphone - Here

USA - Roaming with O2 by Chris_K - Here

Welcome to O2! by Martin-O2 - Here

What code do I need: PAC or PUK? by Gmarkj - Here

What is 2G, 3G & 4G? by darrengf - Here

Where is my discount or extra data? by MI5 - Here

Your Allowances - what is and isn't included by MI5 - Here

Your guide to O2 Travel by lovemyphone - Here

O2 Age restriction: what it is and how to manage it? by MI5 - Here

A guide to personalising your phone by Marjo - Here

A guide to adding and removing O2 Extras by jonsie - Here

A Guide to Skype by Bambino - Here

A Guide to redeem a Gift With Purchase - by Dave_O2

Apple Watch FAQs & Activation Guide - by Dave_O2 - #Activate Apple Watch Guide

eSIM - How to activate - by Dave_O2 -

Switch Up - What's involved? by Dave_O2 -

Bigger benefits – Just for being with both Virgin Media and O2 - by Dave_O2 -

Voicemail Notification Stuck - How to fix - by Dave_O2

Introducing data rollover. Didn’t get through all your data? Let’s keep it rolling - by Dave_O2

iPhone 17, Watch Series 11, Ultra 3, SE 3 & Airpods Pro 3 Megathread + FAQ's - by Dave_O2

*Credits to @MI5, @Anonymous, @gmarkj, @Daddydoink, @Fellwalker, @davethorp, @adamtemp64, @Cleoriff, @jonsie, @PhoneChanger, @Anonymous, @darrengf, @pgn

Re: Index of Help Topics

Anonymous — Sat, 15 Mar 2014 12:22:26 GMT

Simply awesome @MI5

Re: Index of Help Topics

MichaelL — Sat, 15 Mar 2014 12:23:26 GMT

Great job, MI5.

Re: Index of Help Topics

jonsie — Sat, 15 Mar 2014 12:28:16 GMT

Well done Rich, at least there is a reference point now:smileyhappy:

Re: Index of Help Topics

Cleoriff — Sat, 15 Mar 2014 12:35:14 GMT

Looks good. All in one section and easy to find. Thanks

Re: Index of Help Topics

Anonymous — Sat, 15 Mar 2014 13:05:03 GMT

Brilliant idea dude! Well done, very handy.

As I'm an absolute neat freak, could the links be tidied up into "click here" links rather than have a big web address? Makes it a bit easier to read on my phone.

Re: Index of Help Topics

MI5 — Sat, 15 Mar 2014 13:09:35 GMT

Sure, good idea

Re: Index of Help Topics

Cleoriff — Sat, 15 Mar 2014 13:36:14 GMT

Looking even better now you have tidied up...:smileywink:

Re: Index of Help Topics

Anonymous — Sat, 15 Mar 2014 13:43:42 GMT

Perfect, looks brilliant!

Re: Index of Help Topics

Anonymous — Sat, 15 Mar 2014 13:45:58 GMT

@MI5

How about adding Adams Network self help thread ?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#U593752

Re: Index of Help Topics

MI5 — Sat, 15 Mar 2014 14:01:44 GMT

@Anonymous wrote:
@MI5

How about adding Adams Network self help thread ?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#U593752

Added to first post, thank you.

Re: Index of Help Topics

jonsie — Sat, 15 Mar 2014 14:11:16 GMT

Big improvement and much more user friendly.

Re: Index of Help Topics

Toby — Sun, 16 Mar 2014 18:59:29 GMT

Brilliant idea MI5.

I'll PM you during next week, as I have recorded all the guides I have seen over the past year or more and we can add to this

We're also looking into featuring guides on more of the board pages. If you go on a few board pages now, you'll see that some older guides are already featured on the right hand side.

Have a lovely evening everyone.

Re: Index of Help Topics

Cleoriff — Sun, 16 Mar 2014 19:06:44 GMT

I have to say @Toby that I like the idea of these guides being all in one place.

As I mentioned on the thread I started i had absolutely no idea they existed.

They are so helpful they deserve their own section I think.

(If people don't know where to look...they will be missed)

Re: Index of Help Topics

Toby — Tue, 18 Mar 2014 17:10:48 GMT

Hi MI5,

I've PM'd you some more guides. I've also stickied this thread on the board.

Re: Index of Help Topics

MI5 — Tue, 18 Mar 2014 18:09:47 GMT

Thanks Toby, PM replied to

Re: Index of Help Topics

Anonymous — Fri, 21 Mar 2014 19:19:36 GMT

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/iOS-7-Battery-Saving-Tips/m-p/530730/highlight/true#M110898

As requested.

Thank you @MI5

Re: Index of Help Topics

MI5 — Fri, 21 Mar 2014 19:26:35 GMT

@Anonymous wrote:
As requested.

As promised - Done

Re: Index of Help Topics

Cleoriff — Fri, 21 Mar 2014 19:41:06 GMT

Hi. I am just checking. Have we had any more feedback from @Anonymous and @Toby in relation to these

brilliant guides?

I mean about their location and the fact they are all together?

Will they be staying here? (I hope so, as I am slowly working through the ones of interest to me)

Also, I am hoping that they do not get split up into different categories, and posted in other sections

That would make them so much more difficult to find.

In fact, I would go even further and say that 'Index Of Help Topics' should probably have its own heading

on the forum?

Just saying.....

Re: Index of Help Topics

Toby — Fri, 28 Mar 2014 10:38:53 GMT

Hi guys,]

FYI, I'm adding this link to the 'highlights' box which you can see in almost every board, as well as looking into bringing the highlights box higher in each board so that its very accessible

I can also update each board FAQ with a link to this thread too if you guys think its a good idea?