topic sim cut off in Other Products and Services

sim cut off

Anonymous — Wed, 11 Dec 2013 18:03:30 GMT

Have been with 02 for donkeys years on a contract all ok ,so i took a pay as you go out (sim) i a old phone as a spare to put in the car ok.went to check its ok charged etc and its been cut off i had £10 on it so what the !!!!!!!!!! where is my £10 gone i feel like changing to vodaphone just on prinsable.So if my wife goes out may be a breakdown goes to the phone and ha presto its not working .I think its crap

Re: sim cut off

MI5 — Wed, 11 Dec 2013 18:07:08 GMT

If you don't use it once every 6 months or top up every 999 days it will be suspended. All networks do it to free up numbers that are no longer in use.
Go elsewhere but you will find the same thing.
If you call or contact O2 they will reinstate it and your credit providing the number has not been reallocated elsewhere already.

Re: sim cut off

jonsie — Wed, 11 Dec 2013 19:19:46 GMT

Using it means making a chargeable call in any 6 month period.

Re: sim cut off

perksie — Wed, 11 Dec 2013 23:56:20 GMT

After six month's lack of use the number is considered abandoned and is recovered, all networks do this.

If it's not too long ago you might get it turned back on and the credit restored.

Re: sim cut off

Anonymous — Mon, 19 Feb 2018 11:06:20 GMT

My number of 24 years was cut off for lack of use and the number was marked as expired.
After some time of on O2 Live chat, they agreed to give my number back and credit the original balance to my account.
I am now awaiting the new 4G sim card.

Re: sim cut off

jonsie — Tue, 20 Feb 2018 00:33:30 GMT

They are usually pretty good at doing this and reconnecting numbers. Glad they could help you 😀

@Anonymouswrote:
My number of 24 years was cut off for lack of use and the number was marked as expired.
After some time of on O2 Live chat, they agreed to give my number back and credit the original balance to my account.
I am now awaiting the new 4G sim card.

Re: sim cut off

Anonymous — Tue, 20 Feb 2018 06:36:18 GMT

<Update.>

By 5pm on the same day that I requested my number and credit to be reinstated, it was all back up and running again.

* Don't forget to make a call and top-up within 24 hours or the number will expire again.*