topic Re: No Service (Gnosall Staffordshire) in Other Products and Services

No Service (Gnosall Staffordshire)

Anonymous — Thu, 28 Nov 2013 09:30:54 GMT

Hi Everyone,

My girlfriend and I recently moved to Gnosall in Staffordshire. Neither of us can get any signal at home (inside or out).

Looking at the coverage map it shows 3g coverage for most of Gnosall but alas our house is under a patch of 2g only coverage.

We have been trouble shooting with the guru's but to no avail. O2 have logged a network coverage problem 'pin' with no expected resolution imminent.

I am happy to accept that we are living in an O2 dead spot so will look to move to another provider.

What I'm not happy about is that i am being told that my girlfriend is being told that she cant get out of her contract as the service at her old home was ok. Therefore legally O2 are within their rights to not pay up.

I could understand if we had moved into the middle of a field but this is a built up area (an estate). To not release her from her contract when there is no service there is sharp practice at best.

Does anyone have any similar experiences that might help see a way out of this?

Does anyone live in the area and have similar problems? Anyone in the area have signal on a different network before I go knocking everyones door?

Thanks in advance!

Re: No Service (Gnosall Staffordshire)

jonsie — Thu, 28 Nov 2013 09:38:25 GMT

The fact is that coverage was ok previously when she took out the contract. You decided to move to that particular location and O2 will insist on the contract being honoured.

Re: No Service (Gnosall Staffordshire)

Anonymous — Thu, 28 Nov 2013 09:51:53 GMT

Seems sharp practice to me. Their own coverage map shows we should have service but don't. We didnt move into a nuclear bunker or half way up a mountain. Its a built up area.

<shrugs> Bit of a short sighted view really, They will lose 2 customers

Re: No Service (Gnosall Staffordshire)

MI5 — Thu, 28 Nov 2013 09:52:05 GMT

If you are in a 2G only location it sometimes helps if you turn 3G off and force the phone to seek a 2G signal only.

Re: No Service (Gnosall Staffordshire)

Bambino — Thu, 28 Nov 2013 10:04:06 GMT

The fact is, you moved. Why do you think that is O2's responsibility and where does the 'sharp practice' come into it?

Re: No Service (Gnosall Staffordshire)

jonsie — Thu, 28 Nov 2013 10:04:09 GMT

TuGo may help in your situation if you have good wifi connection.

Re: No Service (Gnosall Staffordshire)

Anonymous — Thu, 28 Nov 2013 10:26:55 GMT

Thank you for the help

We tried TuGo but it seems to be a bit hit and miss. Its amazing how frustrating it can be when you cant keep a call going reliably!

Just thinking about the coverage/contract issue.

Surely if you have good signal, then move to a location that O2's own coverage map shows as being covered, And then you find its not covered. Don't you then have a reasonable case?

Re: No Service (Gnosall Staffordshire)

MI5 — Thu, 28 Nov 2013 10:51:47 GMT

You can only try and plead your case with O2... as customers, we can't know what they will say, and I'm sure every such case is considered on an individual basis.

Re: No Service (Gnosall Staffordshire)

Anonymous — Thu, 28 Nov 2013 10:56:04 GMT

Try living in South Down ... no matter how many people complain about signal quality, including newspapers and politicians ! .. o2 keep saying everything is fine. calls drop off, signal breaks up , you hear you own echo etc etc. .. anyway I and many others are tired of poor service and I will be switching to Vodaphone come January when my contract expires .. when thousands of people do likewise then they might pull their heads out of the sand !

Re: No Service (Gnosall Staffordshire)

Bambino — Thu, 28 Nov 2013 12:08:28 GMT

@Anonymous wrote:
Try living in South Down ... no matter how many people complain about signal quality, including newspapers and politicians ! .. o2 keep saying everything is fine. calls drop off, signal breaks up , you hear you own echo etc etc. .. anyway I and many others are tired of poor service and I will be switching to Vodaphone come January when my contract expires .. when thousands of people do likewise then they might pull their heads out of the sand !

Of course you know that O2 and Vodafone have come to an agreement to share their masts, so when you and the thousands of people switch, your signal will be so much better. http://www.o2.co.uk/network/future