topic Re: Unable to Access Internet away from Home in Other Products and Services

Unable to Access Internet away from Home

Anonymous — Wed, 27 Nov 2013 15:49:28 GMT

Since i changed my package I am unable to access the internet away from home. It tells me I do not have cellular network. Why

Re: Unable to Access Internet away from Home

Bambino — Wed, 27 Nov 2013 15:57:23 GMT

What phone do you have? Do you have your Mobile Data switched on?

Re: Unable to Access Internet away from Home

adamtemp64 — Wed, 27 Nov 2013 16:41:03 GMT

What tariff are you on and what phone?

sounds like when you swapped tariffs you have been put on the wrong data bolton

try changing your apns to one of the ones listed here o2 apns if one of those work and depending on your answer to the above question you may need o2 to change the data bolton to reflect your handset type

Re: Unable to Access Internet away from Home

MI5 — Wed, 27 Nov 2013 17:22:38 GMT

My guess would be an iPhone.
Try Settings >General >Reset >Network Settings

Re: Unable to Access Internet away from Home

Anonymous — Thu, 28 Nov 2013 06:44:10 GMT

Last resort ring o2 UK customer services on 202 for contract or 4445 payg to gave your account checked.

Text ACTIVE to 2020. Save the settings and reboot your phone.