topic Re: O2 contiues to invest in network??? in Other Products and Services

O2 contiues to invest in network???

Anonymous — Tue, 26 Nov 2013 15:39:24 GMT

Thanks for e-mail update on how o2 is improving coverage (or not) I was assured that my home would be covered by an upgrade of masts in the Scottish Borders before I renewed my contract in 2012, i still have no voice signal. I would like to know when TD46BA will have o2 coverage John

Re: O2 contiues to invest in network???

jonsie — Tue, 26 Nov 2013 15:50:40 GMT

Unfortunately you won't get an answer here as we are all customers like yourself. I got the same email myself today and it was more of a self-congratularly email than anything else.

Re: O2 contiues to invest in network???

perksie — Tue, 26 Nov 2013 15:58:18 GMT

We can only tell you what is public knowledge about how the network is being improved:

http://www.o2.co.uk/network/future

Nobody can assure you about any one area and yours looks patchy right now:

Live results for TD4 6BA, Borders

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 15:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good outdoors. Patchy indoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Sorry, we do not have coverage here.
Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.

Re: O2 contiues to invest in network???

WillyR — Tue, 26 Nov 2013 16:19:59 GMT

Hello John Sunshine48. You are in very good company there. Even down here in so-called rich-man land (Kent), I have no signal in my home, and intermittent garden signal, after 4 years of complaining. My local town 3 miles away has SOME 4G and I would be absolutely ecstatic just to receive 2G reliably at my home (all flat land, no mountains in the way or anything). My son, living in Liverpool finds that the local 3G transmitters have been turned off to make way for 4G. Great - except his phone doesn't do 4G..... Grrrr.

Keep smiling. It makes them wonder what you're up to....

Re: O2 contiues to invest in network???

MI5 — Tue, 26 Nov 2013 16:25:10 GMT

@WillyR wrote:
My son, living in Liverpool finds that the local 3G transmitters have been turned off to make way for 4G.

I'm sorry, but that is complete rubbish !!!

Re: O2 contiues to invest in network???

Anonymous — Tue, 26 Nov 2013 16:30:51 GMT

Yeah as MI5 said that is just simply not true, if anything the network in the area (2G/3G) will be upgraded. I've seen quite a few people claiming this though, I don't understand where people get 'information' like this from?

Re: O2 contiues to invest in network???

perksie — Tue, 26 Nov 2013 16:35:37 GMT

@WillyR wrote:
Even down here in so-called rich-man land (Kent)

Do you really believe that the fact Kent is a rich area would make any difference?

And no 3G has not been turned off anywhere and is in fact being expanded, along with 2G until 2015 when 98% of the population will have coverage.

Where on earth do people get all this amazingly incorrect information?

Re: O2 contiues to invest in network???

adamtemp64 — Tue, 26 Nov 2013 16:36:57 GMT

2g and 3g are still required as 4g is data only no voice.

Re: O2 contiues to invest in network???

MI5 — Tue, 26 Nov 2013 18:01:48 GMT

It's sometimes just "convenient" to spout rubbish

Re: O2 contiues to invest in network???

Anonymous — Tue, 26 Nov 2013 21:02:19 GMT

It's correct that once the whole network is upgraded, O2 will have 98% indoor coverage. This is much more than what is offered at the moment by any UK network - currently about 60%-70%.

However, this will take time and all going to plan will be done by 2015. Fingers crossed!

Whilst the upgrade work is carried out, there will be periods where existing cell sites have to be taken off air but this is only temporary and doesn't last long.

Re: O2 contiues to invest in network???

MI5 — Tue, 26 Nov 2013 21:33:03 GMT

My 3G signal is down at home at the moment. The last time this happened at work they were getting 4G set up, so I'm hopeful this means it's coming at my home location soon

Re: O2 contiues to invest in network???

perksie — Tue, 26 Nov 2013 21:37:12 GMT

MI5 with 4G, good grief we'll have to pay a fee to talk to you!

Re: O2 contiues to invest in network???

MI5 — Tue, 26 Nov 2013 21:40:28 GMT

I like the sound of that - Good idea - I'll talk to "M" about it

Re: O2 contiues to invest in network???

perksie — Tue, 26 Nov 2013 21:41:23 GMT

Re: O2 contiues to invest in network???

jonsie — Wed, 27 Nov 2013 00:03:28 GMT

Welcome back to the forum canwefixit, your absence was noticed!

RE: Where on earth do people get all this amazingly incorrect information?

WillyR — Wed, 27 Nov 2013 12:00:09 GMT

Another comment from " SO-CALLED rich Kent..."

I was responding to the complaint from the person in Scotland, backing up his/her complaint of lack of action by O2. You skipped over that part.

I am quite surprised by the rather unfriendly put-downs in a couple of the reply posts I read last evening in response to my initial Post. I posted to make a comment that should be pushed forward by the number of similar posts regarding O2's constant patting itself on the back over new installations while at the same time ignoring areas of poor connection capability all around Britain. For example, I have had very poor voice communication where I live - even outside the house - ever since I was forced to move to O2 three years ago, and there is no planned upgrade for this area (that O2 will admit to). Why? Because not enough people complain. I would dearly LOVE to be able to use 3G where I live, but even 2G is unreliable, so why the great rush to 4G when so much of the sytem is abysmally poor, almost as bad as some third-world countries.....

Re: RE: Where on earth do people get all this amazingly incorrect information?

MI5 — Wed, 27 Nov 2013 12:17:59 GMT

Interested in what way you were "forced" to move to O2?

Re: RE: Where on earth do people get all this amazingly incorrect information?

Anonymous — Wed, 27 Nov 2013 12:24:21 GMT

I wish to bring somethiing positive here. Customers in Slovakia enjoying their 4g by T-Mobile in average speeds 30mb/s max 42mb/s. This has been tested in 4 largest town in the country by mobile magazine. 4G has been launched there just last week. 3G full coverage. This news I red this morning, made me happy for them and sad for us. This shows that somewhere is better wind...

Re: RE: Where on earth do people get all this amazingly incorrect information?

WillyR — Wed, 27 Nov 2013 12:55:10 GMT

Nothing sinister... No gun to my head from O2 or anyone else. It was for business reasons. My experience with O2 started out extremely positive, but the high esteem I held O2 in at the begiining is waning. Roaming voice charges are exorbitant in the extreme unless one is the type who spends hours/minutes on the phone when overseas. Likewise roaming DATA, unless one uses the full allowance every day. When all phone Companies were obliged to reduce their call charges in April (?) this year, nothing changed at O2 - that I noticed, anyway.

Re: RE: Where on earth do people get all this amazingly incorrect information?

MI5 — Wed, 27 Nov 2013 13:04:20 GMT

I think O2 Travel in Europe offers some of the lowest costs available (except for the countries where Three have removed them completely). Unfortunately, every network charges high costs for countries outside of Europe which are related to the costs imposed on the networks by those countries.