topic Re: No Web/Email/Data access in Other Products and Services

No Web/Email/Data access

Anonymous — Tue, 26 Nov 2013 13:34:08 GMT

I have not been able to connect to the web or use any app that uses data today 26.11.13.

Whats going on??

Re: No Web/Email/Data access

MI5 — Tue, 26 Nov 2013 13:38:09 GMT

Check your postcode here

Check you have data turned on.

Check you haven't used all your allowance in "My o2"

If PAYG check you have credit on your phone.

Re: No Web/Email/Data access

perksie — Tue, 26 Nov 2013 13:41:49 GMT

@Anonymous wrote:
Hi

I have not been able to connect to the web or use any app that uses data today 26.11.13.

Whats going on??

You are assuming we have skills we are yet to acquire!

Re: No Web/Email/Data access

Anonymous — Tue, 26 Nov 2013 13:42:13 GMT

I have checked the postcode and should be all fine.

Data is turned on.

I haven't used all my data.

I am on contract.

Re: No Web/Email/Data access

MI5 — Tue, 26 Nov 2013 13:46:37 GMT

Turn off phone
Remove SIM
Replace SIM
Turn on phone.

Re: No Web/Email/Data access

MI5 — Tue, 26 Nov 2013 13:48:47 GMT

@perksie wrote:
You are assuming we have skills we are yet to acquire!

Re: No Web/Email/Data access

Anonymous — Tue, 26 Nov 2013 14:00:44 GMT

I have tried turning off and taking the sim out and still not working. I have full signal and all I can do is make calls and send text messages??

I have checked all the settings and they are all as they should be.

When I try to connect to the web I get the message 'Safari could not open the the page because the server stopped working'. The last time it worked was when I was connected to the Wifi before I left home.

Re: No Web/Email/Data access

MI5 — Tue, 26 Nov 2013 14:04:09 GMT

Try a network reset
Settings >General >Reset >Network Settings
Otherwise it may be a sim card fault....

Re: No Web/Email/Data access

Bambino — Tue, 26 Nov 2013 14:04:30 GMT

What phone is it?

Re: No Web/Email/Data access

MI5 — Tue, 26 Nov 2013 14:07:13 GMT

Also try turning airplane mode on then back off again.
iPhone 5 or 5s at a guess....?

Re: No Web/Email/Data access

Bambino — Tue, 26 Nov 2013 14:21:27 GMT

I thought it might be, as the OP mentioned Safari, but he never said. I wonder whether his APN has become corrupted?

Re: No Web/Email/Data access

MI5 — Tue, 26 Nov 2013 14:23:55 GMT

Either that or a signal fault which may not yet be showing on the status pages.

Re: No Web/Email/Data access

perksie — Tue, 26 Nov 2013 14:34:10 GMT

I wondered that and was going to ask if the problem persisted if they went a couple of miles from home so they were on a different mast.

Re: No Web/Email/Data access

Anonymous — Tue, 26 Nov 2013 14:34:41 GMT

I have spent the last 20min on the Live Chat to o2. They are sending me a new Sim Card.

Hopefully this will help.

Thanks

Re: No Web/Email/Data access

Anonymous — Tue, 26 Nov 2013 14:35:42 GMT

I shall try this on my way home tonight.

Re: No Web/Email/Data access

Bambino — Tue, 26 Nov 2013 14:59:02 GMT

Please come back and let us know if you get the problem sorted. Good luck.