topic Re: O2 email service working? in Other Products and Services

O2 email service working?

Anonymous — Thu, 14 Nov 2013 18:48:59 GMT

Hi,

Sorry if already asked, or if I've posted in the wrong place....

Right, I've had an o2 email address for as long as I can remember, received the emails throughout October advising such address was being closed down as of 1st Nov.... followed the helpful video and did everything instructed to re-route any o2 emails to my gmail account, has been working great up until late this morning, when upon refreshing my emails in windows live mail I was out the blue asked for my password, (only for the o2 account) put it in and all it keeps saying is incorrect password??!!.... but also a little message pops up saying service is unavailable??? What is goin on, does anyone know, because I am slowly loosing the will to live!!

Has o2 email just totally shut down altogether as of this morning??... and does not now forward any messages sent to my O2 address automatically to my gmail account??

I'm still receiving gmail emails no problem, but only from senders that have sent it to my gmail address....

O2 dont even give a link to re-set password, so cannot get into my account at all....

Sorry for waffling on, hope someone can come to my rescue!

Thanks,

PinkyLFC xx

Re: O2 email service working?

MI5 — Thu, 14 Nov 2013 18:54:35 GMT

There is no service available to forward from so if yours had the chop today (as many others) that's it for O2 email. The idea of setting up a gmail account was to get a usable email address to give to your contacts...

Re: O2 email service working?

Anonymous — Thu, 14 Nov 2013 19:01:58 GMT

Oh ok, silly me thought it was a facility o2 offered where by any o2 emails were forwarded on to another email address of my choice....

So that is deffo it, o2 is well and truly kapput, any o2 emails I should have had from late morning onwards are gone forever??..... so if any competitions I had entered and they were informing me I had won a paradise holiday or £2893033,0000,0000 in cash, I wont know about it????? lol

That transferring over to another email business DID NOT make it clear that this was just a temporary thing, and that any contacts I had that used my o2 address, (which is shed loads!!) needed to be changed over to gmail..... I just thought I'd re-routed them to come through to my gmail account..... thought it seemed too good (and easy) to be true!

Thanks for your reply anyway

Re: O2 email service working?

MI5 — Thu, 14 Nov 2013 19:04:15 GMT

Yep, sadly it's now deceased

Re: O2 email service working?

Anonymous — Thu, 14 Nov 2013 19:07:19 GMT

............. R.I.P my long standing O2 email address

Oh jeez so what your sayin is that I now have to trawl through all my o2 emails and see who I shall allow the privilege of having my equally as long standing gmail address??!!

Re: O2 email service working?

Bambino — Thu, 14 Nov 2013 19:08:10 GMT

If you had taken the time to read what was in the link you would have known http://www.o2.co.uk/o2email

Re: O2 email service working?

Anonymous — Thu, 14 Nov 2013 19:10:53 GMT

No need to be rude!!

Re: O2 email service working?

Anonymous — Thu, 14 Nov 2013 20:52:14 GMT

I'd previously read the info on the link http://www.o2.co.uk/o2email. I had planned to transfer to sky, and as I had O2 broadband I believed I wouldn't have a problem as i would keep my O2 email account. Total crap?

Outlook now down and probably missing business emails.

Will now be looking elsewhere..... had problems with Sky a few years ago. I subsequently went to O2. Now back to Sky and further problems?????

Re: O2 email service working?

perksie — Thu, 14 Nov 2013 20:49:54 GMT

@Anonymous wrote:

Right, I've had an o2 email address for as long as I can remember, received the emails throughout October advising such address was being closed down as of 1st Nov....

It's true though, the email sent out as you have posted above did say clearly that the service would close down.

I don't think Bambino meant to appear rude, we have been chatting about this for nearly two months here.

http://community.o2.co.uk/t5/Other-Products-Services/O2-Email-Webmail-to-close/m-p/510096#U510096

If you email all your contacts and advise them using your new email address, they'll all know how to stay in touch to you.

Re: O2 email service working?

perksie — Thu, 14 Nov 2013 20:53:49 GMT

@Anonymous wrote:
I'd previously read the info on the link http://www.o2.co.uk/o2email. I had planned to transfer to sky, and as I had O2 broadband I believed I wouldn't have a problem as i would keep my O2 email account.

Unless you have stopped using O2 Broadband your O2 email should still be working.

This is nothing to do with Sky.

Re: O2 email service working?

Anonymous — Thu, 14 Nov 2013 22:09:24 GMT

@perksie wrote:

I don't think Bambino meant to appear rude, we have been chatting about this for nearly two months here.

I thought Bambino was a bit rude. Clearly PinkyLFC had "taken the time" to read it but not quite understood it.

Re: O2 email service working?

Anonymous — Fri, 15 Nov 2013 00:08:22 GMT

Thank you for your comment Oliver, Bambino may well not have intended to come across as rude, but there really wasn't any need for the sarcasm that I felt jumped out at me... tut tut..

Anyway, it's done now, won't loose any sleep!

Anyhow, I've sat and gone through tons of emails and changed all I wanted over to my gmail account, feel all refreshed and de-cluttered now

Thank you again for the helpful replies guys.... and thank you Bambino for at least taking the time to post a comment (albeit a bit of a dig!) lol

Re: O2 email service working?

perksie — Fri, 15 Nov 2013 00:40:47 GMT

Glad you're fixed up, thanks for letting us know.

Re: O2 email service working?

Anonymous — Mon, 25 Nov 2013 18:08:44 GMT

Happened to me too but fortunately had transfered and backed up. Having said that,the very unhelpful clowns at o2 need to get re programmed when it comes to Customer Service!! Having been with them since BT Cellnet days my advice to anyone thinking of joining O2 is DON'T and if you are with them GET OUT at the first opportunity.