topic Re: Firewall - Port Forwarding - CCTV in Other Products and Services

Firewall - Port Forwarding - CCTV

Anonymous — Wed, 13 Nov 2013 15:32:40 GMT

Hello All,

I apologise if I am posting this onto the wrong forum - if I have, would the Mods please move this to the correct forum?

I have installed a CCTV system and have forwarded all the necessary ports in order for me to view the CCTV remotely but . . . . I cannot view the cameras on my O2 mobile under the Data Mode.

I can view the CCTV over the WiFi but when I switch to Data mode using my computer's external IP address, I keep getting trying to connect but no picture.

I have made sure that the port is open by using canyouseeme.org.

Do I need to create an exception or rule in the firewall settings?

I have been trying to access the cameras remotely for a week now and am stumped!

Any help or advice will be truly appreciated.

Re: Firewall - Port Forwarding - CCTV

Toby — Wed, 13 Nov 2013 18:41:19 GMT

Hi SanjHere

I've moved this post to the 'Other Products and services' board

Its an interesting question for sure. Does anyone have any advice?

Re: Firewall - Port Forwarding - CCTV

Anonymous — Wed, 13 Nov 2013 19:12:23 GMT

Hello Toby,

Thank you kindly.

I appreciate it.

Regards,

Sanj

Addition: I feel a bit more information might be useful:

I have viewed numerous videos regarding port forwarding and viewing remotely, making sure that I have followed all the steps correctly.

I have forwarded the Mobile Port which is required to view the CCTV remotely (Port 34599). I can view the CCTV whilst using my house Wifi but when I switch to my Mobile Data plan I keep getting the message "trying to connect" but it does not generate the video.

I am using my Computer's external IP address and Port Number on the Phone App when trying to use my Mobile Data plan and the DVR IP address and port when using WiFi.

When I am using the WiFi, I can view the CCTV using the internal IP and External IP addresses! (I find this part very weird)

I have assigned the DVR to my home network.

The only thing I can think of now is maybe the Firewall settings of my O2 router need to be changed . . . . but I thought by doing the Port Forwarding this would by pass the Firewall? Has anyone had to change the Firewall settings to access their DVR's remotely? Or is this the bit I still need to do?

I do not want to start messing about with the Firewall settings if I can help it.

Re: Firewall - Port Forwarding - CCTV

adamtemp64 — Wed, 13 Nov 2013 19:29:37 GMT

not sure if this thread is relevant.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/O2-3G-blocking-CCTV-DVR-apps-Any-work-around/td-p/327276

I will be out and about again tomorrow with iPhone and iPad and see if i can access my cctv live feeds via o2 mobile 3g.

I know my wifi access works as just checked it from the pub before this reply but only get 2g data here so it would time out.

@toby can you ask the network team if this is a port/ data type blocking issue.

Re: Firewall - Port Forwarding - CCTV

Anonymous — Wed, 13 Nov 2013 21:52:41 GMT

Hello Adam,

Thank you for replying.

I had not thought of the signal aspect. I suppose if the signal is not good where I am, I might not have enough bandwidth to support CCTV cameras.

I am out and about tomorrow as well so might hook onto a WiFi spot somewhere.

I do find it strange though that I can view via the external IP address even though I am on the home network.

Once again, thank you for replying

Re: Firewall - Port Forwarding - CCTV

Toby — Thu, 14 Nov 2013 10:23:41 GMT

Hi Adam,

Good idea, I'll see what I can find out.

Re: Firewall - Port Forwarding - CCTV

adamtemp64 — Thu, 14 Nov 2013 12:45:13 GMT

I will upload a screen grab but can confirm over 3g I could watch the cctv live so should not be a cell network issue.

My setup isnot on o2 broadband . I use my own netgear router with upnp enabled and my swann cctv pvr is connected and works fine using the default ports it chose.

Re: Firewall - Port Forwarding - CCTV

adamtemp64 — Thu, 14 Nov 2013 12:47:42 GMT

@Anonymous wrote:

I am using my Computer's external IP address and Port Number on the Phone App when trying to use my Mobile Data plan and the DVR IP address and port when using WiFi.

When I am using the WiFi, I can view the CCTV using the internal IP and External IP addresses! (I find this part very weird)

I have assigned the DVR to my home network.

You should be connecting to the dvr ip not the pc or at least that is how my dvr cctv works.

Re: Firewall - Port Forwarding - CCTV

Anonymous — Thu, 14 Nov 2013 15:17:55 GMT

Hello Toby and Adam,

Thank you Adam for trying the connection out.

I tried the CCTV connection whilst I was out earlier through a Grocery Superstore WiFi signal and I was able to view the video on the CCTV! So, at least I know it works when I am out.

It appears that my mobile data signal is not good when I am at home. I will try the CCTV on my 3G/Mobile Data when I am out again later on.

Adam - Sorry I meant I have hooked the DVR onto my home network through the router and assigned it it's own IP address.

I have used the external IP address and port number when setting the app up on my mobile.

This has really frustrated me over the last week, I thought my settings were wrong or I needed to create and exception on the firewall.

Re: Firewall - Port Forwarding - CCTV

Anonymous — Thu, 14 Nov 2013 23:11:38 GMT

Just reporting back from the trial of viewing the CCTV over my data plan.

I got a good signal, in fact it had an H by the data icon, which I presume is HSDPA and that should be better than 3g(?).

I again got unable to connect to server . . . .

Why am I able to connect over WiFi but not the data mode?

Re: Firewall - Port Forwarding - CCTV

Anonymous — Fri, 15 Nov 2013 09:55:27 GMT

Good morning All,

Still frustrated over this issue of no access to CCTV over 3g.

I have come across this old thread whereby O2 was blocking access via APN . . . this has confused me as Adam has access over 3g but I can't?

http://community.o2online.ie/t5/Broadband-and-3G-Coverage/CCTV-DVR-remote-view-not-working-over-O2-broadband/td-p/373486

Re: Firewall - Port Forwarding - CCTV

adamtemp64 — Fri, 15 Nov 2013 10:08:40 GMT

That thread is on o2-ie and not o2-uk

What make of cctv system and what app ?

I will try to help as much as I can

Here was the screen grab i did yesterday and speed test in mynetwork app

Re: Firewall - Port Forwarding - CCTV

Anonymous — Fri, 15 Nov 2013 11:06:39 GMT

Hello Adam,

I never noticed the IE . . . sorry.

Thank you.

I have a QVIS DVR and cameras and I am using the MEYE app.

When I log onto the app externally through the data mode, I get buffering then 'server in available'.

Re: Firewall - Port Forwarding - CCTV

adamtemp64 — Fri, 15 Nov 2013 11:36:21 GMT

Just to confirm that the app is using the same Router external ip address and port when connecting over wifi and cell data?

If so then the issue is port blocking / content type blocking on the cell data network and not your router firewall

Re: Firewall - Port Forwarding - CCTV

Anonymous — Fri, 15 Nov 2013 12:44:34 GMT

Hello Adam,

The app is using the external IP address obtained from Google's what is my IP address and the port number is the mobile port as given on the DVR settings.

When I use a port forwarding checking program like canyouseeme. Org I am getting"success" the port is open and I can see it.

Would I be able to view the CCTV via external WiFi hotspots if the port was not open? If I need to use the same settings for external WiFi and my data mode, why can I see via one and not the other? That is the bit that has stumped me

Re: Firewall - Port Forwarding - CCTV

adamtemp64 — Fri, 15 Nov 2013 13:33:41 GMT

As I said above if it works remotly via wifi and it is the same port and external ip then on mobile it must be an o2 port block / content type block as I asked toby to enquire.

Is there a setting in the dvr to change the default port? if so try the port I use 18004 (default for swann devices) and see if that works

Re: Firewall - Port Forwarding - CCTV

Anonymous — Fri, 15 Nov 2013 14:25:19 GMT

Hello Adam,

Yes, I can change the default port.

I will do as you suggest and try that.

{fingers and everything else crossed}

Re: Firewall - Port Forwarding - CCTV

Anonymous — Fri, 15 Nov 2013 16:28:23 GMT

Changed the port number, forwarded the port, enabled mobile data, restarted everything and . . . . No luck
: ((((

I am ready to admit defeat . . . .

Re: Firewall - Port Forwarding - CCTV

adamtemp64 — Sun, 17 Nov 2013 08:50:05 GMT

Can you setup the dvr and router to use upnp? That way all ports that are required are all setup automatically my swann dvr has 3 ports open and I noted on a website your type also needed 3 open

Re: Firewall - Port Forwarding - CCTV

Anonymous — Sun, 17 Nov 2013 22:25:32 GMT

Hello Adam,

I hope you have had a good weekend?

I could not rest with this and kept trying to fix it.

I was out in Sunny Surrey today and opened up the app and Hey Presto, I could see the cameras!

Now . . . . back in Lower Essex where I am, I keep getting trying to connect and stopped!!

I can view the cameras when I am on WiFi but not on my mobile data in some places.

This has frustrated me no end only to find I can view via the mobile data but not always when I want to . . . .