topic Re: £5 retention PAYG rate increasing to £15???? in Pay As You Go

£5 retention PAYG rate increasing to £15????

J-A — Thu, 16 Aug 2018 15:20:52 GMT

I just got a message to say that there are changes from 23/8. Clicked on the link provided and it includes '1. Your £5 big bundle is about to get bigger..... you'll get ..... in exchange for £15 top up each month'.

No O2 people online for me to check that the initial part is an error - I'll be leaving if my £5 increases to £15. I am not paying that much when I have no coverage at home. Anyone else know anything about this?

Re: £5 retention PAYG rate increasing to £15????

MI5 — Thu, 16 Aug 2018 15:42:03 GMT

There are no £5 tariffs available to the general public so yours will be a specially discounted tariff based on the £15 one. The tariff prices aren't changing so I wouldn't imagine your discount will change either.

Re: £5 retention PAYG rate increasing to £15????

Sparky — Thu, 16 Aug 2018 18:01:25 GMT

Seems that it is a mistake.

If you call 2202 you get a different story 500 mins 100 texts 1GB but only £5...which would be good.

Customer services say the retention big bundle will not be changing.

Have you considered the Classic PAYG? May save you money if you don't use the allowance each month.

Re: £5 retention PAYG rate increasing to £15????

EmilieT — Mon, 20 Aug 2018 15:13:25 GMT

Hi @J-A, have you found out more about this since you last posted? I hope the replies above helped you, but please let us know how you're getting on!

Thanks @MI5 and @Sparky for the suggestions

Re: £5 retention PAYG rate increasing to £15????

J-A — Mon, 20 Aug 2018 17:28:22 GMT

I spoke to both the retention team and the general number - didn't get very far but eventually they said there'd be no change to the amount I paid.

Had other problems with o2 since then though... Just going to wait until phone out of warranty that I bought from them and then I will change I think.