topic Re: Phone number change in Pay As You Go

Phone number change

Millie — Mon, 13 Aug 2018 15:21:53 GMT

I just changed my sim from an international sim to a classic pay as you go sim. This has meant my number has changed but I want to change back to my old number. I called customer services and they disconnected my old international sim so is it still possible to change back to my old number and if so how?

Re: Phone number change

MI5 — Mon, 13 Aug 2018 15:28:43 GMT

Hi @Millie, customer services should have done the transfer for you originally.
Call them back again and ask them to do it.
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: Phone number change

EmilieT — Tue, 14 Aug 2018 08:16:54 GMT

Hi @Millie, did you get a chance to follow the advice above yet, and is your number change all done?

Please let us know how you get on with this, and to the forum

Re: Phone number change

Millie — Tue, 21 Aug 2018 10:19:40 GMT

Hello,

I decided to speak to the O2 gurus online who changed my number and transferred my credit to the correct place. However, they kept me on the old international sim charges and it was only when I logged onto my MyO2 account that I saw you could easily change your sim to a classic pay as you go sim from there.

I was quite annoyed that the O2 guru I spoke to in the shop who sold me the new sim did not tell me I could change to the classic sim with a few simple clicks on my account as this would have saved the hassle of transferring numbers and credit which took 2-3 days to sort out in the end. This may have been because he was so determined to sell me a contract but, as only a moderate user of text, calls and data, I did not want to be paying for more than I needed. Once I had denied the contract, the O2 guru no longer seemed interested in my custom and quickly rushed through the rest of the transaction, explaining very little about how to transfer my number and credit.

I was also not impressed with customer services either as, despite repeating back to me exactly what I wanted them to do, they deactivated my old sim which later had to be reactivated, delaying the transfer of the old number to the new sim and they also did not change my number.

However, I found the O2 gurus in the forums and in the personal messages very helpful and I am very happy with the help I received online. My sim tariff is due to change at the beginning of September and hopefully, this will not create any more problems.

Kind regards,

Millie

Re: Phone number change

Cleoriff — Tue, 21 Aug 2018 10:38:33 GMT

Hi @Millie I will tag @EmilieT to the post so she is able to see your responxe...

Re: Phone number change

EmilieT — Tue, 21 Aug 2018 11:25:13 GMT

Hi @Millie, I'm glad it's all sorted now, but I'd like to share your feedback with the relevant teams - can you reply to the Private Message I've now sent you, as I need just a couple more details to make sure your comments go to the right place?

Thanks @Cleoriff for the mention