topic Re: faulty phone mast in Pay As You Go

faulty phone mast

LukeR — Fri, 27 Jul 2018 17:08:44 GMT

i am having problems with my data connection, the internet will not work.

there is a H symbol next to the signal bars with an up arrow and a down arrow under it.

the upload arrow keeps flashing. no data ever comes down.

the faulty phone mast is in park square, ossett, west yorkshire.

it is not my phone, it works fine in other areas.

i also have a phone on giffgaff, this phone is affected by the problem too.

i reported the fault to o2 but they could not find the fault.

until this is fixed i am using an ee sim card in the phone and it works fine on ee so it is not a fault with my phone.

Re: faulty phone mast

MI5 — Fri, 27 Jul 2018 17:15:18 GMT

Moe than likely to be congestion rather than a fault but keep reporting it through the MyNetwork app and they might do something in the network improvement programme https://www.o2.co.uk/apps/my-network

Re: faulty phone mast

LukeR — Fri, 27 Jul 2018 17:22:38 GMT

the internet worked great in this area until about 5 weeks ago when it suddenly stopped working.

it does not work at anytime even in the middle of the night

Re: faulty phone mast

MI5 — Fri, 27 Jul 2018 17:28:27 GMT

All you can do is keep reporting it either way mate.

Re: faulty phone mast

LukeR — Tue, 31 Jul 2018 15:36:26 GMT

still not fixed

the problem is NOT solved.

i have paid £15 for 5gb of data and i am not able to use any of it due to this problem.

if this problem is not fixed soon i will cut up my sim card, bin it and switch to a better network!

i reported the problem to o2 but they say there is no problem.

Re: faulty phone mast

MI5 — Tue, 31 Jul 2018 16:43:44 GMT

Keep on reporting it through the app. We can do nothing on here I’m afraid.

Re: faulty phone mast

jonsie — Tue, 31 Jul 2018 23:09:59 GMT

@LukeR wrote:
still not fixed
the problem is NOT solved.

Did you not mark it solved?

@Martin-O2?

Re: faulty phone mast

LukeR — Fri, 03 Aug 2018 09:37:00 GMT

6 weeks now. still not fixed

i have reported the problem to o2 again

i have £15 credit on the sim card

if o2 do not fix this problem i will be requesting a refund of my credit because i cannot use it.

on the H symbol at the top the upload arrow keeps flashing but no data comes down, it seems like the phone mast is not responding.

it is a fault, not congestion, it does this even at night time when the network will not be congested.

Re: faulty phone mast

pgn — Thu, 02 Aug 2018 20:14:02 GMT

Yep, fishnet dresses can be a bit wayward, right enough! 😎

Re: faulty phone mast

MI5 — Thu, 02 Aug 2018 20:25:30 GMT

I don't see any problem at all

Re: faulty phone mast

Cleoriff — Thu, 02 Aug 2018 20:52:37 GMT

I expect it will be gone later...but yeah ...err right...ok....

Oh I forgot to look at the icons showing the 'problem'

Re: faulty phone mast

MI5 — Thu, 02 Aug 2018 20:58:42 GMT

What was the problem again?

Re: faulty phone mast

Cleoriff — Thu, 02 Aug 2018 21:05:25 GMT

@MI5 wrote:
What was the problem again?

I think it's that H signal showing at the top

Re: faulty phone mast

MI5 — Thu, 02 Aug 2018 21:17:02 GMT

An H ?

Re: faulty phone mast

jonsie — Fri, 03 Aug 2018 01:05:38 GMT

@MI5 wrote:
An H ?

Cup size......?

Re: faulty phone mast

LukeR — Fri, 03 Aug 2018 20:27:20 GMT

update

the mast has now been fixed

my internet is working now

Re: faulty phone mast

MI5 — Fri, 03 Aug 2018 20:31:38 GMT

Good news
(any screenshots??)

Re: faulty phone mast

pgn — Fri, 03 Aug 2018 20:54:43 GMT

Great news! O2 made a bit of a boob of repairing it, until your (now deleted) screenshot woke them up 😜

Re: faulty phone mast

jonsie — Fri, 03 Aug 2018 20:56:29 GMT

Good to hear

Re: faulty phone mast

Cleoriff — Fri, 03 Aug 2018 21:30:54 GMT

Wouldn't bother about another screenshot....it will magically disappear...