topic Re: new phones in Pay As You Go

new phones

johnny4760 — Mon, 21 May 2018 17:47:32 GMT

Hy dos,e anyone know how to change the info o2 has as i have a new phone and it still shows my old phone in the detail on my account.

Re: new phones

Cleoriff — Mon, 21 May 2018 17:51:40 GMT

Hi @johnny4760 it normally takes 24-48 hrs to update on the system..

If you need to, then please contact customer services https://www.o2.co.uk/contactus

Re: new phones

MI5 — Mon, 21 May 2018 17:52:27 GMT

You can't change it yourself.
It should update automatically in a couple of days, but if not, call customer services to do it for you http://www.o2.co.uk/contactus

Re: new phones

jonsie — Mon, 21 May 2018 18:18:25 GMT

one of my phones was purchased overseas and has never shown in My o2, always shows as unknown. Give it a few days then call customer service if it doesn't change.

Re: new phones

Poppysmum — Mon, 21 May 2018 18:18:57 GMT

You just reminded me i not looked if they have changed my phone.

Off i go and look

Re: new phones

Poppysmum — Mon, 21 May 2018 18:27:36 GMT

@Poppysmum wrote:
You just reminded me i not looked if they have changed my phone.

Off i go and look

Help i cant find how to find which phone 02 think i have

Where do i find this information please ?

Re: new phones

MI5 — Mon, 21 May 2018 18:30:18 GMT

Device details in your MyO2

Re: new phones

Poppysmum — Mon, 21 May 2018 18:38:00 GMT

@MI5 wrote:
Device details in your MyO2

Looked there before its just got a pic of mobile phone with a 1 in a square box on pic and my mobile number under mobile phone pic. Should it be there ?

Re: new phones

MI5 — Mon, 21 May 2018 18:48:49 GMT

Yes it should say what kind of phone in there.

Re: new phones

Cleoriff — Mon, 21 May 2018 18:52:35 GMT

Mine isn't showing in My Device @Poppysmum. There again, I don't expect it to show as I bought mine from Amazon and just put the old sim in it....:smileywink:

However, my Note 4 showed in there and I didn't get that from O2 either....

Re: new phones

Poppysmum — Mon, 21 May 2018 19:14:39 GMT

@MI5 wrote:
Yes it should say what kind of phone in there.

Thank you will have to get it updated

Re: new phones

Poppysmum — Mon, 21 May 2018 19:17:14 GMT

@Cleoriff wrote:
Mine isn't showing in My Device @Poppysmum. There again, I don't expect it to show as I bought mine from Amazon and just put the old sim in it....:smileywink:
However, my Note 4 showed in there and I didn't get that from O2 either....

Think thats first time mine not shown and i buy mine from Amazon or Argos so who knows @Cleoriff

Re: new phones

Cleoriff — Mon, 21 May 2018 19:44:35 GMT

I have just checked My O2 on my phone as well and device details aren't showing anything.

Maybe a system glitch?

Re: new phones

MI5 — Mon, 21 May 2018 19:51:41 GMT

My daughters phone still hasn't updated since Christmas so I think it's all a bit hit and miss as with most of O2's systems......

Re: new phones

johnny4760 — Fri, 24 May 2019 12:14:11 GMT

No i mean the name of the software that they used to transfer my stuff from old phone to new phone on the computer instore to move my contacts and stuff over on their computer it had EMS Framework on my new phone.

Re: new phones

Cleoriff — Fri, 24 May 2019 12:17:47 GMT

@johnny4760 wrote:
No i mean the name of the software that they used to transfer my stuff from old phone to new phone on the computer instore to move my contacts and stuff over on their computer it had EMS Framework on my new phone.

I would have no idea @johnny4760 Maybe you could ring the store?

Re: new phones

johnny4760 — Fri, 24 May 2019 12:18:06 GMT

No i have no idea what you are talking about cant you read my posts ?????????.

Re: new phones

Cleoriff — Fri, 24 May 2019 12:24:04 GMT

@johnny4760 wrote:
No i have no idea what you are talking about cant you read my posts ?????????.

You have started one thread and posted on a completely different one !!

This was your original thread https://community.o2.co.uk/t5/Pay-As-You-Go/new-phone/m-p/1225594#M12712

Please go back and post there please and stick to one thread!