topic Re: Data in Europe in Pay As You Go

Data in Europe

Anonymous — Tue, 27 Feb 2018 06:49:06 GMT

I have an iphone 6. I have been abroad to Germany, for 3 days and Spain for 1. each time I do not have an data. I know it says 'UK data use will be updated within 30 minutes. Data used in our Europe Zone may take up to 24 hours. Minutes and texts in the UK and our Europe Zone usually update within 24 hours but international calls may take longer.' But evenafter 3 days I had nothing.

Does this mean I have to wait for 24 hours before I can use data abroad?

I also have been told that 4G does not work abroad and to turn it off.

Re: Data in Europe

MI5 — Tue, 27 Feb 2018 06:53:50 GMT

Firstly, 4g should work in Germany and also possibly in Spain.
Your problem is most likely the wrong data package on your account.
Go into your network settings and change your apn to “mobile.o2.co.uk” save and restart your phone then try using data again.

Re: Data in Europe

Cleoriff — Tue, 27 Feb 2018 07:07:44 GMT

@MI5wrote:
Firstly, 4g should work in Germany and also possibly in Spain.
Your problem is most likely the wrong data package on your account.
Go into your network settings and change your apn to “mobile.o2.co.uk” save and restart your phone then try using data again.

Quite ridiculous that this happens constantly with O2 iphones when used abroad. I doubt this happens with any other network..My son has an iPhone 6, is with EE and is currently in Goa. He didn't have to change anything when he landed. Switched phone on and away he went

Re: Data in Europe

MI5 — Tue, 27 Feb 2018 08:05:38 GMT

Assuming that this fixes your data abroad issue, you will, when back home, have to call customer services to have the data bolt on changed on your account.
You will need to ask them to switch your data package to iData for iPhone, then switch your apn back to "idata.o2.co.uk"

Re: Data in Europe

MI5 — Tue, 27 Feb 2018 08:06:35 GMT

@Cleoriffwrote:

Quite ridiculous that this happens constantly with O2 iphones when used abroad. I doubt this happens with any other network..My son has an iPhone 6, is with EE and is currently in Goa. He didn't have to change anything when he landed. Switched phone on and away he went

There is a reason for this - not an excuse, but a reason......

Re: Data in Europe

Cleoriff — Tue, 27 Feb 2018 08:38:36 GMT

@MI5wrote:
@Cleoriffwrote:

Quite ridiculous that this happens constantly with O2 iphones when used abroad. I doubt this happens with any other network..My son has an iPhone 6, is with EE and is currently in Goa. He didn't have to change anything when he landed. Switched phone on and away he went
There is a reason for this - not an excuse, but a reason......

Whatever the reason Rich, it's a damn good job people think of coming to the forum to ask. I feel sorry for those that don't.

Re: Data in Europe

MI5 — Tue, 27 Feb 2018 08:49:42 GMT

We’re spreading the word as best we can.

Re: Data in Europe

ElaGirl — Tue, 27 Feb 2018 10:32:02 GMT

I know this may be a silly question but will I be charged the same by O2 for roaming if I set my iPhone to receive 2G or 3G opposed to 4G data?

Re: Data in Europe

MI5 — Tue, 27 Feb 2018 10:39:23 GMT

There is no additional charge for data use in Europe so it makes no difference which type of connection you use.

Re: Data in Europe

Martin-O2 — Thu, 01 Mar 2018 13:09:33 GMT

Hey @Anonymous can you confirm if the above advice helped with your issue?

Re: Data in Europe

Anonymous — Thu, 01 Mar 2018 17:33:46 GMT

Thanks all, I contacted O2 who said my blot on was set to a blackberry!

I've never had a blackberry in my life. Also when I took the sim card only deal, I'd put that it was an iphone.

This is odd as I have used my phone in Tenerife without any problem. Very odd!!

Re: Data in Europe

MI5 — Thu, 01 Mar 2018 17:38:27 GMT

Blackberry is the default tariff so if they can't be bothered to set the correct one, that's what you get!