topic Re: Expired SIM - can it be recovered? in Pay As You Go

Expired SIM - can it be recovered?

Bamboccio — Wed, 28 Feb 2018 16:54:23 GMT

Looks like one of my SIMs (not the main one) has expired. Can it be recovered?

Many thanks!

MI5 — Wed, 28 Feb 2018 16:54:38 GMT

You need to call customer service and ask.
If it’s not been too long it can be reactivated and your credit returned.
http://www.o2.co.uk/contactus

Bamboccio — Thu, 01 Mar 2018 11:20:02 GMT

Chatting with the online advisor as I type...

Thanks!

Cleoriff — Thu, 01 Mar 2018 11:23:27 GMT

Hope you get it sorted @Bamboccio

MI5 — Thu, 01 Mar 2018 12:00:10 GMT

Best of luck.

Martin-O2 — Thu, 01 Mar 2018 14:23:55 GMT

How did you get on with Live Chat @Bamboccio? Were you able to reactivate your sim?

Bamboccio — Thu, 01 Mar 2018 16:56:46 GMT

They said yes and it should take 24 hours. I will try and report. Finger crossed.

MI5 — Thu, 01 Mar 2018 17:05:54 GMT

Good news mate.

Bamboccio — Fri, 02 Mar 2018 09:50:37 GMT

Confirmed - all OK!

Many thanks!

Bamboccio — Fri, 02 Mar 2018 09:53:55 GMT

I wonder how to make it re-appear under my username in the myO2 page. Any ideas?

Cleoriff — Fri, 02 Mar 2018 09:57:15 GMT

@Bambocciowrote:
I wonder how to make it re-appear under my username in the myO2 page. Any ideas?

It may update itself in 24 hrs or so @Bamboccio. If not give customer services a call https://www.o2.co.uk/contactus

Martin-O2 — Fri, 02 Mar 2018 17:59:54 GMT

Great news @Bamboccio!

Bamboccio — Mon, 05 Mar 2018 13:53:22 GMT

All sorted - many thanks