topic Re: trying to get started in Pay As You Go

trying to get started

cosmos1 — Tue, 27 Feb 2018 17:27:43 GMT

I have just received a new sim and was going to try 02 after years with another provider. I have spent three hours trying to get started but been pushed from pillar to post by online chat, customer services and left high and dry and no service. Is this usual when looking for new customers? I am staggered about the cavalier attitude...

Re: trying to get started

MI5 — Tue, 27 Feb 2018 17:31:04 GMT

Have a look at help here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim but your PAYG sim should already be activated.
All you need to do is top it up, with a voucher the first time and use it.
How to top up help on this thread (scroll down) https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Re: trying to get started

MI5 — Tue, 27 Feb 2018 17:36:21 GMT

Just a thought too, to find your number if it's not on the packaging text NUMBER to 2020 – it's free to send this text and you'll get a reply with your phone number.

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 17:54:37 GMT

why do I needto get started with a voucher? It said to get started with a credit card just type in the long credit card number...but that didnt work. Afetr a long online chat and registering I tried an e top up but none of those attempts worked. I am now left with no phone srvice and unable to go out in this weather. Why cant someone at customer service just call me on my landline and sort ot over the phone. I cannot belive how difficult it has proved to be and because I have already asked for my pac number fro my previous provider thay have summarily dismissed me too. I suppose I will have to look at a third alternative and wait for a few more days....not impressed at all

Re: trying to get started

MI5 — Tue, 27 Feb 2018 17:57:11 GMT

We don't know why but we know from experience that you have to.
That's why we include it in all our advice, sorry.

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 18:02:16 GMT

I have the number, have registred the account and tried five times now to pay for a top up to get started. I also tried several times to do the payment on the 4445 number but was unsuccesful each time. I have a pac code but this cannot be serviced until i have topped up. However, I cannot top up either with email or by using the 4445 number. Now. kicked off previous provider because I requested PACand left high and dry with no service because the top up wont work. Online chat said someone wil get back to me in 3-5 days. What use is this.....

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 18:00:38 GMT

Thank you for your help but there was no mention in ANY of the literature or instructions that you need to do the initial top up by voucher....no mention anywhere at all

Re: trying to get started

MI5 — Tue, 27 Feb 2018 18:02:24 GMT

I agree that's no use to you at all.
Can you not get someone to pop out to your local corner shop for a voucher if you can't get out yourself?

Or you could buy a voucher here online with your Paypal account http://www.mobiletopup.co.uk/o2

Re: trying to get started

MI5 — Tue, 27 Feb 2018 18:03:12 GMT

@cosmos1wrote:
Thank you for your help but there was no mention in ANY of the literature or instructions that you need to do the initial top up by voucher....no mention anywhere at all

We know that too, hence why we include it in our advice.

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 18:05:17 GMT

Unfortunately not..but thank you for your kindness in replying. If I had had any idea and 'computer says no' attitude I would not have bothered. Hey ho..I shall forgo any mobile service for a few days and try a third provider. The grass always seemsgreener until.........

Re: trying to get started

Cleoriff — Tue, 27 Feb 2018 18:06:37 GMT

@cosmos1We found out from experience of others complaining re the same thing, that the first top up of any PAYG phone has to be done by voucher., This why I highlighted it in red in the guidelines posted above.

It's just a pity O2 staff are so completely unaware of this (even now).

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 18:06:45 GMT

I do not have paypal....is it possible to use a credot or debit card? Thank you for your kindness

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 18:07:53 GMT

well they have lost a potential customer here

Re: trying to get started

Cleoriff — Tue, 27 Feb 2018 18:10:35 GMT

@cosmos1wrote:
I do not have paypal....is it possible to use a credot or debit card? Thank you for your kindness

Not until you have topped up first with a voucher. Then you can register your card to top up via that route

@Anonymous vouhers are available at local shops as well as O2 itself, so if someone could get one for you just once (as mentioned above) then you will be fine...@cosmos1

Re: trying to get started

MI5 — Tue, 27 Feb 2018 18:09:52 GMT

@cosmos1wrote:
I do not have paypal....is it possible to use a credot or debit card? Thank you for your kindness

Yes, you can use either form of payment on that website I gave you.

https://www.mobiletopup.co.uk/o2

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 18:09:44 GMT

I am confused betwen your two kind replies...?

Re: trying to get started

MI5 — Tue, 27 Feb 2018 18:10:38 GMT

Trust me, just look on the link and you'll see they accept card payments.

Re: trying to get started

Cleoriff — Tue, 27 Feb 2018 18:12:25 GMT

Apologies. If you use the mobile top up link given by @MI5 above, it accepts paypal and other debit cards.

Re: trying to get started

cosmos1 — Tue, 27 Feb 2018 18:12:48 GMT

I will be more than happy to trust you.....if by any chance it works ...will I then get a service straight away and then what on earth do I do to get the PAC code sorted out....arrrgghhh!

Re: trying to get started

MI5 — Tue, 27 Feb 2018 18:13:10 GMT

Once you have your voucher, follow the instructions for voucher top up here https://www.o2.co.uk/topup