topic new pay & go sim in Pay As You Go

new pay & go sim

STANBY — Tue, 27 Feb 2018 16:34:43 GMT

I wish to switch to O2 since there is a better signal at home than my current provider.

I've ordered a Sim (twice) on line but neither have been delivered. I tried live chat, but after 5 minutes of profuse apologies etc sent my name & address, asked again for the Sim and signed off. Still nothing.

Any explanation ?

Re: new pay & go sim

MI5 — Tue, 27 Feb 2018 16:41:17 GMT

Are you ordering a PAYG sim from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go the sim could just be lost in the post.

We wouldn't know any other reason, sorry.

Re: new pay & go sim

STANBY — Tue, 27 Feb 2018 16:52:45 GMT

Yes that's where I ordered the Sims, once in late January, then again in early March. I had an email acknowledgement. The online chat adviser asked for a reference but there was none. Guess I'll just have to try again.

Re: new pay & go sim

MI5 — Tue, 27 Feb 2018 16:55:16 GMT

I guess you'll have to unfortunately.
There isn't usually a problem.

Re: new pay & go sim

jonsie — Tue, 27 Feb 2018 17:00:14 GMT

Do you live in a flat or apartment building? Could the sims have somehow been delivered to the wrong place?

As you say, your best option at this stage is to order again or you can pick one up at most supermarkets or newsagents. You can certainly get one from an O2 store but you would need to top it up going instore.

Good luck, I hope you get one soon.

Re: new pay & go sim

STANBY — Tue, 27 Feb 2018 17:47:56 GMT

I've ordered another on line - 3rd time lucky I hope.

Nope, I have a house in the country ! No O2 shop within an hour and a half drive.

Takes all sorts...but we like it.

I'll post if it arrives. Also if not.

Re: new pay & go sim

MI5 — Tue, 27 Feb 2018 17:50:43 GMT

You'll probably get all 3 at the same time

Re: new pay & go sim

STANBY — Thu, 08 Mar 2018 09:41:36 GMT

Third Sim hasn't been delivered. This cannot be a coincidence. Is there a black market in free O2 Sims ?

I have a reply from O2 on each ocassion saying that the Sim is on its way, so the application succeeded, and the address is correct. I'll have one more try on the chat line, and if thazt doesn't work O2 will loose a new customer.

Re: new pay & go sim

MI5 — Thu, 08 Mar 2018 09:44:58 GMT

Most bizarre!

Re: new pay & go sim

Marjo — Thu, 08 Mar 2018 10:16:51 GMT

Sorry to hear you haven't received the SIMs that you ordered @STANBY, that sounds weird indeed! I'm going to drop you a quick PM (private message here on the forum) to get a few additional details to see if we can help find out on our end what the issue might be. Please check when you get a moment.

Re: new pay & go sim

jonsie — Sun, 11 Mar 2018 03:16:16 GMT

Time for me to 'fess up.... I've ambushed your postman three times ....sorry ...I'm going to hell aren't I? 😢

Re: new pay & go sim

STANBY — Mon, 12 Mar 2018 16:43:57 GMT

Well, the three working days are up since I last ordered a SIM, and I still don't have any of the four I've ordered so far.

I noted the order number for the latest which is 878481.

Maybe this could be tracked ?

Re: new pay & go sim

jonsie — Tue, 13 Mar 2018 03:20:28 GMT

Can you possibly try getting it sent to a friend to see what happens? It can still be in your name.

Re: new pay & go sim

Cleoriff — Tue, 13 Mar 2018 06:43:00 GMT

@jonsiewrote:
Can you possibly try getting it sent to a friend to see what happens? It can still be in your name.

I agree with that. Something going badly wrong if the post office have failed to get 4 sims to you. I would be blaming O2 if it was just one...but 4.... seems like an address issue to me?.

Re: new pay & go sim

STANBY — Tue, 13 Mar 2018 08:22:36 GMT

Good idea, thanks. I will be the same postman though......

Re: new pay & go sim

Cleoriff — Tue, 13 Mar 2018 08:35:55 GMT

@STANBYwrote:
Good idea, thanks. I will be the same postman though......

@STANBYI doubt he is keeping them. Worth a try though....

Re: new pay & go sim

Marjo — Tue, 13 Mar 2018 11:48:49 GMT

Hey @STANBY I think it's a good idea what was suggested above, to see if it gets delivered to another address. In the meantime I've also dropped you a PM to see if we can investigate further.

Re: new pay & go sim

MI5 — Tue, 13 Mar 2018 11:59:09 GMT

Do you usually have problems with Royal Mail?

Re: new pay & go sim

STANBY — Sat, 17 Mar 2018 13:36:48 GMT

5th SIM delivered within 2 days of ordering to my friend's address, so the O2 problem is solved thank you.

Never had any problems with Royal Mail before, so the cause of the disappearing SIMs remains a mystery.

Thanks everyone.

Re: new pay & go sim

Cleoriff — Sat, 17 Mar 2018 13:40:10 GMT

@STANBYwrote:
5th SIM delivered within 2 days of ordering to my friend's address, so the O2 problem is solved thank you.
Never had any problems with Royal Mail before, so the cause of the disappearing SIMs remains a mystery.
Thanks everyone.

So pleased it worked in the end @STANBY What a palaver! A day of celebration is called for