topic Re: charge to mobile in Pay As You Go

charge to mobile

Triniwin — Sun, 21 Jan 2018 12:09:33 GMT

Has anyone successfully used Charge to Mobile to buy ITune vouchers? I keep getting the same message saying I've requested too many - try again later.

Re: charge to mobile

MI5 — Sun, 21 Jan 2018 12:13:01 GMT

There is a £30 limit per billing cycle.
Are you still inside your limit?

https://www.o2.co.uk/charge-to-mobile/itunes-code-subscription-promotion

Re: charge to mobile

Anonymous — Sun, 21 Jan 2018 12:11:53 GMT

Apparently some people have had success but try again later rather than trying to crash the system

Re: charge to mobile

Triniwin — Sun, 21 Jan 2018 12:21:28 GMT

Hiya, @AnonymousYes I am within my limit as I have successfully bought ... none.... so far and there is a silly amount of credit on the phone. I have tried submitting an email to BOKU and all I seem to get are standard replies. I have also waited for a couple hours before trying again. This time, I waited a couple of days before trying again.. Phew... so frustrating...

Re: charge to mobile

MI5 — Sun, 21 Jan 2018 12:23:05 GMT

There has been a few people reporting issues recently so I'd suggest a call to customer services.
http://www.o2.co.uk/contactus

Re: charge to mobile

Triniwin — Sun, 21 Jan 2018 12:26:00 GMT

Thank you for taking the time to reply.

Re: charge to mobile

MI5 — Sun, 21 Jan 2018 12:27:46 GMT

Let us know if you get it sorted please.

Re: charge to mobile

YMF — Mon, 22 Jan 2018 18:09:18 GMT

I''ve been having issues with Charge to Mobile too and thanks to help from this forum it is currently being investigated by O2. They have said I may hear something more this week.

You can read my forum thread here. https://community.o2.co.uk/t5/Pay-As-You-Go/Charge-to-Mobile/td-p/1102349

Re: charge to mobile

jonsie — Mon, 22 Jan 2018 21:57:46 GMT

@YMF wrote:
Hi
I''ve been having issues with Charge to Mobile too and thanks to help from this forum it is currently being investigated by O2. They have said I may hear something more this week.

You can read my forum thread here. https://community.o2.co.uk/t5/Pay-As-You-Go/Charge-to-Mobile/td-p/1102349

I'm intrigued by your username....?

I know what YMF translates to in these parts....😂

Re: charge to mobile

MI5 — Mon, 22 Jan 2018 22:02:02 GMT

@jonsie wrote:
@YMF wrote:
Hi
I''ve been having issues with Charge to Mobile too and thanks to help from this forum it is currently being investigated by O2. They have said I may hear something more this week.

You can read my forum thread here. https://community.o2.co.uk/t5/Pay-As-You-Go/Charge-to-Mobile/td-p/1102349
I'm intrigued by your username....?
I know what YMF translates to in these parts....😂

Re: charge to mobile

Cleoriff — Mon, 22 Jan 2018 22:45:31 GMT

Well that made me laugh....

Re: charge to mobile

jonsie — Mon, 22 Jan 2018 22:54:07 GMT

I admit to a disgruntled chuckle 😉

Re: charge to mobile

Anonymous — Tue, 23 Jan 2018 08:58:52 GMT

Will a kind someone please PM me as to what YMF is short for ... thank you ... little innocent that I am

Re: charge to mobile

Triniwin — Thu, 01 Feb 2018 12:49:21 GMT

Now you've got us all wondering...... ha ha.

charge to mobile

Triniwin — Mon, 19 Feb 2018 16:35:38 GMT

Hello, does anyone know if this matter has been resolved? I tried again after a few weeks of failure. It said that all was well and I should reply Y to a text they will send. I did this and then...... nothing. No money taken from my balance, but also no Itune voucher sent.......

Win.

Re: charge to mobile

Bambino — Mon, 19 Feb 2018 16:42:01 GMT

@Triniwin We are all customers. No one here has access to your account. You need to contact Customer Service. https://www.o2.co.uk/contactus

Re: charge to mobile

Triniwin — Tue, 20 Feb 2018 08:25:34 GMT

ok. ta @Bambino