topic Re: FAQs: Pay & Go in Pay As You Go

FAQs: Pay As You Go

Marjo — Thu, 26 Apr 2018 12:34:37 GMT

Hi all, welcome to the Pay as You Go board!

If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers.

Please remember: if your query requires O2 to check any of your personal details on their system, then the community probably can't help as this forum consists of O2 customers who like to help each other out with general queries. Have you tried checking in My O2 in case you find anwers there regarding your account?

Check out the below info created by our community members to help with frequently asked questions on Pay as You Go:

Account, payments and leaving O2:

Leaving O2. How do I get a PAC code? by MI5
How do I unlock my phone on PAYM or PAYG? by MI5
How do I use the My O2 website? by PhoneChanger
How do I top up? See PAYG info in this guide by Cleoriff
Guide to monthly payments by jonsie
Higher charges from texting? Check this guide by MI5 on accidental MMS sending and how to avoid it
Why have I been billed for premium texts? by Adamtemp64

Network coverage, International, Roaming:

What's International Roaming? by darrengf
I'm having network issues! What do I do? by Adamtemp64
Roaming changes from 15th June: guide for pay-as-you-go customers by darrengf

Other questions:

How can I swap my SIM? by lovemyphone
What's the difference between SOGA and warranty? by Adamtemp64
Changing phones? Check out this guide by MI5 on how to backup and transfer everything to your new phone

Get involved, and thank you: if you feel inspired and have any ideas on new help content to add to the above list, or if you'd like to create your own how-to guide, let us know! Thanks everyone who have already contributed on the above list - it is much appreciated.

Re: FAQs: Pay & Go

MercedesS — Thu, 28 Dec 2017 09:48:22 GMT

Thanks

Re: FAQs: Pay & Go

jonsie — Thu, 28 Dec 2017 20:57:46 GMT

Good to see PAYG and Pay Monthly split at long last, it's taken a few years but hallelujah! ☺

Re: FAQs: Pay & Go

pgn — Thu, 28 Dec 2017 21:14:22 GMT

So many differences between PAYG and Contract/PayMonthly, I am surprised that conjoined category was ever put up here in the first place, @jonsie.

Still, all fixed now, eh?

Re: FAQs: Pay & Go

MI5 — Thu, 28 Dec 2017 21:17:08 GMT

You could have waxed lyrical about that a few years ago if you were here then..............

Re: FAQs: Pay & Go

jonsie — Thu, 28 Dec 2017 21:18:51 GMT

Wasn't it Leonard in his wisdom who wouldn't be persuaded by us wise men?

Re: FAQs: Pay & Go

MI5 — Thu, 28 Dec 2017 21:21:01 GMT

Quite likely. It was a good few years ago.

Re: FAQs: Pay & Go

Cleoriff — Thu, 28 Dec 2017 22:33:30 GMT

At least it should rid us of the age old question...are you on contract or payg? Errmmm yes....hopefully

Re: FAQs: Pay & Go

pgn — Thu, 28 Dec 2017 22:39:29 GMT

You'd like to think so, @Cleoriff - but at least moderators have a box in which to put the queries when they appear in the worng place.

Re: FAQs: Pay & Go

jonsie — Fri, 29 Dec 2017 00:40:30 GMT

People will still post in the wrong sections such is human nature but it will still make a big difference.

Re: FAQs: Pay & Go

Marjo — Thu, 26 Apr 2018 12:36:43 GMT

Hey hey,

FYI the FAQs above have been updated today with the content reviewed and categorised, and some additional information added to the top. As always, if you have any additional ideas for these let us know.

Re: FAQs: Pay & Go

Cleoriff — Thu, 26 Apr 2018 12:41:29 GMT

Working like a robot today @Marjo Good for you. Keep it up...

Re: FAQs: Pay & Go

Marjo — Thu, 26 Apr 2018 12:51:50 GMT

@Cleoriff wrote:

Working like a robot today @Marjo Good for you. Keep it up...

It's the sunny weather today @Cleoriff. Vitamin D...

Re: FAQs: Pay & Go

jonsie — Thu, 26 Apr 2018 17:23:45 GMT

Thanks for the update @Marjo

Re: FAQs: Pay & Go

Cleoriff — Thu, 26 Apr 2018 18:33:20 GMT

I have just remembered this. I think it's important to give @Bambino some credit here. It was this thread at the beginning of April when he suggested we needed FAQ's.

https://community.o2.co.uk/t5/Discussions-and-Feedback/Your-feedback-on-Unread-Posts-and-PMs-page/m-p/1116911/highlight/true#M99434

I know @Marjo did the hard work (and this section was just updated) but credit to @Bambino for his suggestion as well...

Re: FAQs: Pay & Go

Marjo — Fri, 27 Apr 2018 09:26:00 GMT

Definitely @Cleoriff, @Bambino!

Re: FAQs: Pay As You Go

Kellygourlay11 — Mon, 24 Jan 2022 17:08:34 GMT

Hi when will the pay as you go top up service be ready to use? As there's an issue and as been for 2 hours. I have work and need to top up and buy data. Thanks

Re: FAQs: Pay As You Go

Abbie12 — Mon, 18 Apr 2022 13:48:18 GMT

Topped up tenner , ten taken for my bundle 7gb and unlimited minutes And still no data . I have the messages saying ten was applied and another saying ten had been taken and I have fresh data and minuted but is not working.

Re: FAQs: Pay As You Go

madasaf1sh — Mon, 18 Apr 2022 15:09:41 GMT

@Abbie12

Best option is to call customer services on 4445 or If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: FAQs: Pay As You Go

Vicisme — Tue, 23 May 2023 08:25:21 GMT

Hi I texted to free10 but i got a msg that this offer isn't for me...

i got the card from O2 directly and follow all the instruction on the mail (the offer will expire on 27.5), my flatmate got the same card but she could get the free 10 GBP credit without any issues.

Please help.