https://community.o2.co.uk/t5/Pay-As-You-Go/Topping-up/m-p/1825954#M38370 <P>My online balance is showing at £15.20 I topped up £10 to make it this as need £15 to do the data roll over. After topping up I got a text to say my balance is only £12. How do I know which balance is correct as I risk loosing the roll over&nbsp;</P> Sun, 01 Feb 2026 12:03:11 GMT Hayleycm93 2026-02-01T12:03:11Z https://community.o2.co.uk/t5/Pay-As-You-Go/Topping-up/m-p/1825954#M38370 <P>My online balance is showing at £15.20 I topped up £10 to make it this as need £15 to do the data roll over. After topping up I got a text to say my balance is only £12. How do I know which balance is correct as I risk loosing the roll over&nbsp;</P> Sun, 01 Feb 2026 12:03:11 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Topping-up/m-p/1825954#M38370 Hayleycm93 2026-02-01T12:03:11Z https://community.o2.co.uk/t5/Pay-As-You-Go/Topping-up/m-p/1825955#M38371 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5902673">@Hayleycm93</a>&nbsp;</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class=""><SPAN class="">Message them on Social Media. Facebook or Instagram </SPAN><A href="https://www.o2.co.uk/abouto2/social-media" target="_blank" rel="noopener">https://www.o2.co.uk/abouto2/social-media</A> or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)</P> Sun, 01 Feb 2026 12:29:21 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Topping-up/m-p/1825955#M38371 MI5 2026-02-01T12:29:21Z