topic Re: Bundle call and balance in Pay As You Go

Bundle call and balance

PAYG1 — Wed, 21 Jan 2026 15:22:33 GMT

I have noticed that when I make a call it no longer tells me whether it is a bundle call or not despite my bundle being active and after I make a call or send a text it no longer shows the remaining balance.

Is this a new thing from O2 or is it a problem with my account,

Thanks

WILLIAM CAMERON

Re: Bundle call and balance

Enlli — Wed, 21 Jan 2026 15:34:44 GMT

We have had a few complaints about this from different customers so it is unlikely to be your account.

Re: Bundle call and balance

Koala1 — Wed, 21 Jan 2026 16:07:34 GMT

Hi William, it's not you. We are all having the same problem with the balances and the *#10# number not showing balances on PAYG. When you call O2 Customer Services a recorded message says they are aware of the problem and are working on it.

Re: Bundle call and balance

darrenney02 — Sat, 24 Jan 2026 00:40:34 GMT

Its not your account as there have been a few people including myself that have complained about the minor pay and go problem since December with the problem you been having and the intermittent problems with My o2 . Since they upgraded their pay and go billing system.

Re: Bundle call and balance

Koala1 — Wed, 28 Jan 2026 21:29:44 GMT

@PAYG1 @darrenney02 Did you know that if you text BALANCE to 20202 it shows you your credit balance.

I have *#10# set as a hotkey button on my Doro mobile and I usually press and hold hotkey 3 to show the balance which is quicker than typing BALANCE every time so I'll be glad if and when they get it working again. I think it has something to do with the 3G switch off but I'm not sure.