topic Re: PAYG Balance option not working. in Pay As You Go

PAYG Balance option not working.

Koala1 — Sat, 17 Jan 2026 14:39:15 GMT

Hello, for months now the *#10# option that you key in to show your balance on the screen has not been working. When you call O2 Customer Services a recorded voice says that are aware the balances aren't being displayed and are working on it, but it has been months now and it still doesn't work and keeps showing 'request failed'.

Does anyone know what is going on with this? It's also the same on Tesco Mobile.

Re: PAYG Balance option not working.

madasaf1sh — Sat, 17 Jan 2026 15:17:03 GMT

@Koala1

This is a customer to customer community, and no one on here will know when or if it will be fixed, I have a feeling it wont be until they have finished all the PAYG migrations..

All you can do is ask o2.. or Tesco Mobile

Re: PAYG Balance option not working.

pgn — Sat, 17 Jan 2026 15:19:25 GMT

Try the tips here, @Koala1

https://www.o2.co.uk/help/account/billing-and-usage/checking-your-pay-as-you-go-balance

Re: PAYG Balance option not working.

MI5 — Sat, 17 Jan 2026 15:52:26 GMT

Probably never work again now 3g has been turned off.

Re: PAYG Balance option not working.

Koala1 — Sun, 18 Jan 2026 20:53:06 GMT

@madasaf1sh @MI5 I can't believe you are only customers! You are on here all the time answering questions! Do you secretly work for O2? Do you get days off? 😂

Seriously though, back to the subject, I have discovered that if you type BALANCE to 20202 it shows the balance now which is new. Just thought I would mention that in case other people are having the same problem finding their balance.

Re: PAYG Balance option not working.

MI5 — Sun, 18 Jan 2026 21:04:35 GMT

It's not new. Always been an alternative method.

Re: PAYG Balance option not working.

Koala1 — Sun, 18 Jan 2026 21:12:20 GMT

@MI5 Only recently can you now see your credit balance when you text BALANCE to 20202. Before it only showed the Big Bundle data remaining and nothing else. Sorry @MI5 but you are wrong there mate

Re: PAYG Balance option not working.

MI5 — Sun, 18 Jan 2026 21:26:13 GMT

Not if you have a non bundle tariff, mate.