topic Re: Where are my end of month's texts? in Pay As You Go

Where are my end of month's texts?

HHGTTG — Mon, 01 Dec 2025 08:57:58 GMT

Just before the end of each month I receive a text from O2 telling me to make sure I have sufficient funds for my next month's PAYG service and then when new month starts I receive a text confirming that £10 has been deducted from my balance etc. It's the 1st Dec today and I have not received any such texts although i see from my online account that indeed £10 has been deducted.

Are O2 no longer sending texts or is their texting system down or is it something to do with with association with Virgin?

Re: Where are my end of month's texts?

MI5 — Mon, 01 Dec 2025 09:44:41 GMT

@HHGTTG

There are some issues currently due to changes to the PAYG system too introduce 5g and wifi calling.

Re: Where are my end of month's texts?

Codswallop71 — Wed, 07 Jan 2026 15:16:18 GMT

Still not receiving my balance texts after I’ve the texted or called someone been nigh on 4 weeks now

are we any further forward on this issue

Re: Where are my end of month's texts?

madasaf1sh — Wed, 07 Jan 2026 15:18:23 GMT

@Codswallop71

No one on this forum will know, as none of us work for Vmo2..

best thing to do is speak to o2

Re: Where are my end of month's texts?

TallTrees — Wed, 07 Jan 2026 15:20:14 GMT

Hi there @Codswallop71

This is happening to our PAYGO phone too. I just called to find out the balance but it is very useful after each call.

Nothing has been announced whether it is discontinued or not.