topic Re: paid 10 pounds on the 1st dec,already had £,27.20 in my acount it should have gone to £37.20 yo in Pay As You Go

paid 10 pounds on the 1st dec,already had £,27.20 in my acount it should have gone to £37.20 you to

st3llam4n — Sat, 13 Dec 2025 08:32:50 GMT

Paid £5 to top up my tariff,Ialready had £27.20 in my acount Iput £10,0 in my account on the 1st Dec my account should have gone to £37,20 my £10 was not put on my existing balance why not

Re: paid 10 pounds on the 1st dec,already had £,27.20 in my acount it should have gone to £37.20 yo

pgn — Sat, 13 Dec 2025 08:50:35 GMT

- your payment is used on the payment date to cover your next month's usage? And if you are on a your balance is only used for out-of-tariff charges (eg calls to non-UK numbers) as the balance top up comes off the card you have associated with your account, @st3llam4n.

If that is not the case, contact O2 for assistance