topic Re: Tariff Activation in Pay As You Go

Tariff Activation

Malc13 — Wed, 10 Dec 2025 16:35:13 GMT

Been trying for weeks to activate a tariff after it mysteriously failed to renew amongst a barrage of text messages from O2 providing conflicting information. I tries to sort this out numerous times through various channels to no avail. I also tried to add a 'big bundle' as once suggested. But the only definitive response from O2 I have got back is 'this service is currently unavailable' and 'our team is looking into why' Does anyone know what's going on or when these issues might be resolved or suggest a viable solution that would actually work?

Thanks

Re: Tariff Activation

MI5 — Wed, 10 Dec 2025 17:38:09 GMT

@Malc13

PAYG is undergoing some big changes currently so many are finding themselves in similar circumstances.

Not sure if you need to top up but all ways here and social media are good at sorting issues.

Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Re: Tariff Activation

Malc13 — Wed, 10 Dec 2025 18:20:13 GMT

Thanks, I guess one could just give it some more time and see what lies on the other side of these 'big changes'.

Cheers