topic PAYG Credit in Pay As You Go

PAYG Credit

Cbilts — Fri, 05 Dec 2025 08:47:25 GMT

Hi, has anyone's credit just dissappeared when they have updated app/merged. Mine has gone, I can make out going calls or text or have any data. This has happened my 3 PAYG sims. I also cant get any information from the app on my credit or ring the balance line. I'm having a nightmare with customer service, all they do is transfer me back and forward. I was promoted a call back yesterday that didn't happen. Anyone else have these issues with o2?

Thanks 😊

Re: PAYG Credit

MI5 — Fri, 05 Dec 2025 09:18:01 GMT

@Cbilts

PAYG sims need to be topped up or have a chargeable call mase at least once every 6 months, otherwise they will be disconnected.

Easiest way for you would be to go into any O2 store, with photo ID, to get reconnected.

Re: PAYG Credit

Cbilts — Fri, 12 Dec 2025 18:31:45 GMT

Hi, I know that PAYG needs topping up 😊 I topped on the 27th of November, they have updated systems etc. I have lost my credit, I cant top up (not that I should be seems i just topped up) I cant make calls, send text or have data. I am unable to use the app as it constantly gives me errors. I literally feel sick at the thought of having to ring customer service because as they are horrendous. I constantly get transfered from department to department and get no help with my isuue, this has been going on since the beginningof December and I am no further forward. The whole moving to o2 network has been an absolute shambles. I took them to an independent ombudsman and agreed to £30. I haven't even been given that either for previous issues! O2/Virgin are a joke tbh. I am not a very happy person. I want to leave with my 24 year old number and they can't even issue a PAC. Ridiculous!

Re: PAYG Credit

pgn — Sat, 13 Dec 2025 00:54:45 GMT

Contact O2 via Social Media using Instagram or FB Messenger only - links in here:

https://www.o2.co.uk/abouto2/social-media

As for top-up, other ways in here id you need them:

Ombudsman usually can only happen after logging a formal complaint, which means your account is flagged for at least 8 weeks and no support agent is willing to touch your account while that flag is in place.

PAC info here: also.

Good luck!