https://community.o2.co.uk/t5/Pay-As-You-Go/one-of-my-phone-numbers-account-has-been-borked-by-O2/m-p/1820844#M38051 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5826049">@nbhamilt</a>&nbsp;</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class=""><SPAN class="">Message them on Social Media. Facebook or Instagram </SPAN><A href="https://www.o2.co.uk/abouto2/social-media" target="_blank" rel="noopener">https://www.o2.co.uk/abouto2/social-media</A> or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)</P> Wed, 03 Dec 2025 14:57:11 GMT MI5 2025-12-03T14:57:11Z https://community.o2.co.uk/t5/Pay-As-You-Go/one-of-my-phone-numbers-account-has-been-borked-by-O2/m-p/1820843#M38050 <P>So i have 2 phone numbers on my account, one is fine working well, teh other, used by my teenage son, will no longer send texts or make phone calls. it can receive them though. It is a dumb phone that he has.&nbsp; I assumed it needed topping up, but it does not work, see the images for what i get</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nbhamilt_0-1764773344923.png"><img src="https://community.o2.co.uk/skins/images/DC71F2584C3E8DA80D72A2C05F727CF6/responsive_peak/images/image_unmoderated.gif" alt="nbhamilt_0-1764773344923.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nbhamilt_1-1764773412508.png"><img src="https://community.o2.co.uk/skins/images/DC71F2584C3E8DA80D72A2C05F727CF6/responsive_peak/images/image_unmoderated.gif" alt="nbhamilt_1-1764773412508.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nbhamilt_2-1764773444804.png"><img src="https://community.o2.co.uk/skins/images/DC71F2584C3E8DA80D72A2C05F727CF6/responsive_peak/images/image_unmoderated.gif" alt="nbhamilt_2-1764773444804.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nbhamilt_3-1764773462558.png"><img src="https://community.o2.co.uk/skins/images/DC71F2584C3E8DA80D72A2C05F727CF6/responsive_peak/images/image_unmoderated.gif" alt="nbhamilt_3-1764773462558.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>been like it since last week.</P> Wed, 03 Dec 2025 14:51:18 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/one-of-my-phone-numbers-account-has-been-borked-by-O2/m-p/1820843#M38050 nbhamilt 2025-12-03T14:51:18Z https://community.o2.co.uk/t5/Pay-As-You-Go/one-of-my-phone-numbers-account-has-been-borked-by-O2/m-p/1820844#M38051 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5826049">@nbhamilt</a>&nbsp;</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class=""><SPAN class="">Message them on Social Media. Facebook or Instagram </SPAN><A href="https://www.o2.co.uk/abouto2/social-media" target="_blank" rel="noopener">https://www.o2.co.uk/abouto2/social-media</A> or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)</P> Wed, 03 Dec 2025 14:57:11 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/one-of-my-phone-numbers-account-has-been-borked-by-O2/m-p/1820844#M38051 MI5 2025-12-03T14:57:11Z