Made to pay twice!

TCB — Mon, 01 Dec 2025 23:12:31 GMT

Not sure if anyone can help.

I'm on pay as you go with 02, have been for 20 years. Every month without fail I pay the £10 tariff.

I topped up through the app on the 22nd November (can prove this through my bank), so it was there ready to be taken around the 30th.

I always top up the week before so I know it's getting paid.

However today, 1st December. I've been unable to call or text anyone. I did the whole phone reset and everything they normally tell you to do and I still had nothing.

So, I logged into the 02 app and to my suprise it says that I've not paid my £10 monthly tariff and that I need to make a payment in order to reactivate it..

So my question is this... why have I been made to pay TWICE ?!!

Re: Made to pay twice!

MI5 — Mon, 01 Dec 2025 23:41:39 GMT

@TCB

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

topic Made to pay twice! in Pay As You Go

Made to pay twice!

Re: Made to pay twice!