topic Re: Seem to have got an o2 text message about my rolling plan not renewed in error. in Pay As You Go

Seem to have got an o2 text message about my rolling plan not renewed in error.

darrenney02 — Tue, 14 Oct 2025 21:35:49 GMT

Got a text message from o2 last night saying.
o2: Hello, we noticed your £20 Rolling plan didn't renew.

So the cost of any data, text or minutes you use will be deducted from your top up credit balance to re-start your plan, update your payment details using My o2.

When I go to my o2 using app it says next renewal date is 8th November.

I also got a text on Friday just past saying o2:Thanks for starting a new £20 rolling plan.

we have added the extra data to your standerd allowance, so you now have 150GB for data plus unlimited minutes and text. Use it over the next 30 days.

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

MI5 — Tue, 14 Oct 2025 21:13:40 GMT

@darrenney02

Best to let O2 know

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

darrenney02 — Tue, 14 Oct 2025 21:34:53 GMT

Thanks for reply will try and contact them on morning before I got to work.

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

victheterror — Fri, 21 Nov 2025 10:09:05 GMT

Same thing here. I got a text on the 18th that said i'd started a new rolling plan and another the day after that said the exact same thing. I got one this morning (21st) to say that my rolling plan didn't renew (my renwal date is the 1st) but when I open MyO2, it doesn't come up with anything when I click "check allowances" or "manage your balance" just a white screen 🙃 Am currently on hold to speak to someone. Did you get sorted?

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

poly — Fri, 21 Nov 2025 10:38:04 GMT

Same here, but mine isn't due to renew yet and checking on myO2 app I can see my card is there so not sure if this is some sort of hiccup in the system?

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

EllieBee23 — Fri, 21 Nov 2025 10:43:49 GMT

What did they say? This has just happened to me.

I tried to get a PAC as I’m sick of the difficulty now in managing the account via the app since the merge with Virgin, but they aren’t sending it even though it’s a legal requirement (I used the 65075 text service).

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

poly — Fri, 21 Nov 2025 11:37:18 GMT

Yeah, wondering that as well, if anyone has talked to them about this issue would be good to know.
For now I'm just going to wait until my normal auto renewal is supposed to happen at this point as it doesn't make any sense to me.

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

YMF — Fri, 21 Nov 2025 17:50:12 GMT

Mine is the same, some of my account seems to have come back but when I make a call I don’t get the bolt on call message so am probably being charged PAYG rates. I’m hoping it is a glitch and it will all eventually right itself without me having to contact support.

Re: Seem to have got an o2 text message about my rolling plan not renewed in error.

poly — Tue, 25 Nov 2025 15:01:16 GMT

Just an update from my side. Got a message from o2 that the messages they sent about the rolling plan not renewing was a mistake. So at least seems like there is some glitches happening.