topic done the upgrade its been 2 months dhl lost my phone o2 is unable to help and charging me on top in Pay As You Go

done the upgrade its been 2 months dhl lost my phone o2 is unable to help and charging me on top

kamaldeep1 — Thu, 20 Nov 2025 10:32:03 GMT

Ive done the upgrade and paid for the old device its been a 2 months . tracking oreder and confimation came . dhl lost my parcel o2 unable to hlep me with this .past 3 months like a fool im waiting on top they charging me for handset which i never recieve

Re: done the upgrade its been 2 months dhl lost my phone o2 is unable to help and charging me on top

MI5 — Thu, 20 Nov 2025 12:24:22 GMT

@kamaldeep1

O2 must help.

It is their responsibility to get the phone to you.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: done the upgrade its been 2 months dhl lost my phone o2 is unable to help and charging me on top

kamaldeep1 — Thu, 04 Dec 2025 05:22:50 GMT

Still there’s no reply from o2 . It’s a shame

Re: done the upgrade its been 2 months dhl lost my phone o2 is unable to help and charging me on top

Enlli — Thu, 04 Dec 2025 07:54:59 GMT

Sorry to hear that @kamaldeep1

We can't do anything here

As this seems to be a consumer issue maybe it's time to contact Trading Standards