https://community.o2.co.uk/t5/Pay-As-You-Go/New-PAYG-Sim-Priority-won-t-work/m-p/1818384#M37954 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5872117">@newcustomer21</a>&nbsp;</P><P>Give it 24 hours for the system to update before calling O2.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Tue, 11 Nov 2025 23:06:18 GMT MI5 2025-11-11T23:06:18Z https://community.o2.co.uk/t5/Pay-As-You-Go/New-PAYG-Sim-Priority-won-t-work/m-p/1818380#M37953 <P>Hi there! Recently got my PAYG sim and have topped up with £10, balance is showing as £5 (confirmed as a bonus credit by O2). However, every time I try and use the priority website, it says "this SIM is not active". The O2 app confirms the tariff is active. I did set the sim up only a few hours ago so is this potentially the issue and I just need to wait?</P><P>Any help?</P> Tue, 11 Nov 2025 22:54:48 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/New-PAYG-Sim-Priority-won-t-work/m-p/1818380#M37953 newcustomer21 2025-11-11T22:54:48Z https://community.o2.co.uk/t5/Pay-As-You-Go/New-PAYG-Sim-Priority-won-t-work/m-p/1818384#M37954 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5872117">@newcustomer21</a>&nbsp;</P><P>Give it 24 hours for the system to update before calling O2.</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Tue, 11 Nov 2025 23:06:18 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/New-PAYG-Sim-Priority-won-t-work/m-p/1818384#M37954 MI5 2025-11-11T23:06:18Z