https://community.o2.co.uk/t5/Pay-As-You-Go/New-sim/m-p/1817190#M37912 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5866265">@Sarah11-</a>&nbsp;</P><P>Best way is to go in store with photo ID.</P><P>If you order through customer services, they will disconnect your current sim, so you will be without a phone until new sim arrives in the post.</P> Sat, 01 Nov 2025 11:11:53 GMT MI5 2025-11-01T11:11:53Z https://community.o2.co.uk/t5/Pay-As-You-Go/New-sim/m-p/1817189#M37911 <P>I need a new sim please. I think I have kept using my old sim each time I upgraded, but my phone is constantly conking out, I’m not receiving messages and usage is just appalling so maybe it’s the sim…</P> Sat, 01 Nov 2025 11:06:24 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/New-sim/m-p/1817189#M37911 Sarah11- 2025-11-01T11:06:24Z https://community.o2.co.uk/t5/Pay-As-You-Go/New-sim/m-p/1817190#M37912 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5866265">@Sarah11-</a>&nbsp;</P><P>Best way is to go in store with photo ID.</P><P>If you order through customer services, they will disconnect your current sim, so you will be without a phone until new sim arrives in the post.</P> Sat, 01 Nov 2025 11:11:53 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/New-sim/m-p/1817190#M37912 MI5 2025-11-01T11:11:53Z