topic Re: Top up in Pay As You Go

Top up

Angelafrustrate — Fri, 25 Jul 2025 20:46:19 GMT

I have been trying to top up several times in the last 2 days without any luck. I've had dozens of varifications sent (signing in/passcodes etc). It's so frustrating. Every time I put the bank card details in it just comes back with rejection! Think I'm going to find another service!

Re: Top up

MI5 — Fri, 25 Jul 2025 20:50:07 GMT

@Angelafrustrate

Try other ways to top up here

Re: Top up

jonsie — Fri, 25 Jul 2025 20:50:30 GMT

If this is the first top up it needs to be done by a voucher

Other ways here

Re: Top up

Angelafrustrate — Sat, 26 Jul 2025 14:52:28 GMT

No it isn't the first tome. That's why I can't understand the problem I'm having. I manage to enter my card details but when it comes to the amount £10.00 it doesn't accept it. There is no "dot " to separate

Re: Top up

Enlli — Sat, 26 Jul 2025 15:52:38 GMT

Does it not accept just 10 My bank does

Re: Top up

Oxonian — Sat, 26 Jul 2025 19:01:20 GMT

@Angelafrustrate

I have had a PAYG 'phone with O2 since they were BT Cellnet, so about thirty years, and I have never had an issue topping up using a top-up voucher bought from a local shop. 👍

Re: Top up

MI5 — Sat, 26 Jul 2025 19:22:39 GMT

As covered in the guide already posted.

Re: Top up

Oxonian — Sun, 27 Jul 2025 13:18:22 GMT

In the circumstances, it is fair @MI5 to add a bit of personal experience to the one line in the guide ! 👍

Re: Top up

MI5 — Sun, 27 Jul 2025 13:28:49 GMT

Invaluable, I'm sure.....

Re: Top up

Oxonian — Sun, 27 Jul 2025 14:59:49 GMT

👍