https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801236#M37482 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5825461">@SoamieoneKenobi</a>&nbsp;wrote:<BR /><P>Cheers, that is exactly what I did. &nbsp;I tarnished my sim by putting it in an iPhone but needs must!</P><HR /></BLOCKQUOTE><P>As Samsung lover, that comment made me laugh&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5825461">@SoamieoneKenobi</a>&nbsp;</P> Sun, 06 Jul 2025 23:45:09 GMT Cleoriff 2025-07-06T23:45:09Z https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801021#M37471 <P>Hi, &nbsp;my google pixel got damaged recently to the point of not being able to see the screen. I have been trying to access my account on the O2 website but I can’t insert the verification code o2 send me as I can’t see my phone screen. I have been trying to pay off my existing device plan so I can order a new handset but I can’t verify my account&nbsp;</P> Sat, 05 Jul 2025 10:41:26 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801021#M37471 SoamieoneKenobi 2025-07-05T10:41:26Z https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801023#M37472 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5825461">@SoamieoneKenobi</a>&nbsp;</P><P>You need to borrow a phone to call Payment Management</P><P><SPAN>Y</SPAN><SPAN>ou can reach the Payment Management team on 0800 902 0217 or 0800 032 5302</SPAN></P><P>The opening times are:</P><P>Monday to Friday – 8am to 8pm</P><P>Saturday – 8am to 6pm</P><P>Sunday – 9am to 6pm</P><P><A href="https://www.o2.co.uk/help/account-and-billing/payment-support" target="_blank" rel="noopener">https://www.o2.co.uk/help/account-and-billing/payment-support</A></P><P>Best time to call is around 8.00am</P> Sat, 05 Jul 2025 10:47:26 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801023#M37472 Cleoriff 2025-07-05T10:47:26Z https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801025#M37473 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5825461">@SoamieoneKenobi</a>&nbsp;</P><P>Can you put your sim in another phone to receive the code?</P> Sat, 05 Jul 2025 10:51:04 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801025#M37473 MI5 2025-07-05T10:51:04Z https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801180#M37476 <P>Cheers, that is exactly what I did. &nbsp;I tarnished my sim by putting it in an iPhone but needs must!</P> Sun, 06 Jul 2025 15:15:23 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801180#M37476 SoamieoneKenobi 2025-07-06T15:15:23Z https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801188#M37477 <P>You're welcome&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5825461">@SoamieoneKenobi</a>&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P> Sun, 06 Jul 2025 15:46:11 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801188#M37477 MI5 2025-07-06T15:46:11Z https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801236#M37482 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5825461">@SoamieoneKenobi</a>&nbsp;wrote:<BR /><P>Cheers, that is exactly what I did. &nbsp;I tarnished my sim by putting it in an iPhone but needs must!</P><HR /></BLOCKQUOTE><P>As Samsung lover, that comment made me laugh&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5825461">@SoamieoneKenobi</a>&nbsp;</P> Sun, 06 Jul 2025 23:45:09 GMT https://community.o2.co.uk/t5/Pay-As-You-Go/Phone-is-damaged/m-p/1801236#M37482 Cleoriff 2025-07-06T23:45:09Z