topic Re: Trouble connecting to network in Pay As You Go

Trouble connecting to network

Kelly1221 — Thu, 03 Jul 2025 04:39:05 GMT

Hello, so I'll try and explain best I can. I have always had my phone to select my network automatically, however the past few weeks I've had trouble making calls and sending texts. I read a few troubleshooting ideas telling me to select manually, so I selected 02 4g which worked for a few days. I got home last night and now 4g isn't working either, I've never had this trouble before. I've done a status check and everything is fine. My husbands on 02 and has no issues so its definitely something my end.

Thank you all.

Re: Trouble connecting to network

pgn — Thu, 03 Jul 2025 05:55:53 GMT

O2 acknowledge there have been issues for some people's phone's ability to hold a connection to O2's network - tagging @Dave-O2 who will be in touch later this morning, hopefully, @Kelly1221 - meantime, keep rebooting the phone to see if the issue has been resolved for you. Many have been affected in the last few days.

Re: Trouble connecting to network

Kelly1221 — Thu, 03 Jul 2025 12:34:38 GMT

I hadn't heard so thank you that helps alot, I'll keep an eye on it.

Re: Trouble connecting to network

Dave-O2 — Fri, 04 Jul 2025 10:44:54 GMT

Afternoon @Kelly1221

To confirm do you have zero service or is this intermittent?

Also, do you have an eSIM?

Re: Trouble connecting to network

Kelly1221 — Fri, 04 Jul 2025 10:56:45 GMT

It's intermittent, I have to keep switching between 4g and 3g. I don't have an eSim

Re: Trouble connecting to network

Oxonian — Fri, 04 Jul 2025 18:32:48 GMT

If you do not have an eSIM @Kelly1221, you have not got the fault that many others were experiencing.

Start off by having a look at :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode

- test your network speeds

- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

And then try some of the tips herein :-

Good luck. 👍

Re: Trouble connecting to network

MI5 — Fri, 04 Jul 2025 18:46:30 GMT

Was never likely to be an esim issue if posted correctly in PAYG?

Re: Trouble connecting to network

Kelly1221 — Fri, 04 Jul 2025 20:03:52 GMT

Thank you I will give this a try

Re: Trouble connecting to network

Kelly1221 — Fri, 04 Jul 2025 20:04:21 GMT

Yes PAYG