Migration issues

T80rsy — Tue, 10 Jun 2025 20:37:04 GMT

I am trying to migrate my phone from a company number to a personal number. So I set up a personal number and was sent a SIM card after several phone calls and was told That I needed to call to migrate the phone and after 24 to 48 hours, this would be done. On Monday afternoon My phone switched off so I put my new SIM card in but I’ve not received any signal on my phone. I received an email from O2 on Tuesday morning stating that it’s all been done and complete, but unfortunately still no signal. I did give them a call this evening at 7:30 waited on the phone for 30 minutes and then at 8 o’clock the call cut off and said that the lines were closed unfortunately I’m not able to make any phone calls so I have to wait for my husband to come home so I can use his phone and I can’t log onto the community because I’ve got no signal so I don’t know how that happens. Can anybody please give me some advice ? thank you.

Re: Migration issues

MI5 — Tue, 10 Jun 2025 20:52:48 GMT

@T80rsy

Send a private message on one of the social media platforms.

Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Migration issues

Dave-O2 — Fri, 13 Jun 2025 16:09:18 GMT

Afternoon @T80rsy

Has this been fixed yet? If not, please drop me a PM with the details, and i'll take a look next week 😊

Thanks.

topic Re: Migration issues in Pay As You Go

Migration issues

Re: Migration issues

Re: Migration issues