topic Re: PAYG moving to eSIM in Pay As You Go

PAYG moving to eSIM

Bamboccio — Sun, 27 Apr 2025 12:03:08 GMT

Hello,

I am on PAYG and I have a new phone which is eSIM only. What is the easiest way to survival?

thank you!!!

Re: PAYG moving to eSIM

Bambino — Sun, 27 Apr 2025 12:13:43 GMT

@Bamboccio According to this link esims are not available on Pay & Go: eSIMs: How to get and set up an eSIM

You may have to look at GiffGaff to see if they provide it: How do I get an eSIM on giffgaff? | giffgaff Help

Re: PAYG moving to eSIM

Enlli — Sun, 27 Apr 2025 12:31:13 GMT

Yep, not available on O2 PAYG. If O2's signal is good for you then giffgaff as suggested. Some other networks do eSIMs on 30 day contracts. Voxi (Vodafone) and Spusu (EE) come to mind.

Re: PAYG moving to eSIM

MI5 — Sun, 27 Apr 2025 16:51:15 GMT

or a 30 dat contract or any other contract with O2.

Re: PAYG moving to eSIM

Bamboccio — Sun, 27 Apr 2025 17:00:28 GMT

Thank you to all. I would like to stay with O2. Would the essential £10 work on eSIM?

Re: PAYG moving to eSIM

MI5 — Sun, 27 Apr 2025 17:03:34 GMT

@Bambino

Any of these and cheaper on uswitch https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Re: PAYG moving to eSIM

Bamboccio — Mon, 28 Apr 2025 11:10:24 GMT

Thank you! I would like to use one of those packages but when I try to say that I am already a customer it says that I have no plans. I wonder if it would be easy to transfer the number. Should I first signup and then move the number or just go to a shop?

Thanks!

Re: PAYG moving to eSIM

MI5 — Mon, 28 Apr 2025 11:26:09 GMT

@Bamboccio

You'll be a new customer as your old tariff is PAYG.

Re: PAYG moving to eSIM

madasaf1sh — Mon, 28 Apr 2025 11:41:01 GMT

@Bamboccio

I would go into a store, as they will be able to help you a lot better, the downside is you wont get the uswitch deals..

or port out and get better deals with giffgaff or other esim networks such as Spusu, Slice Mobile or Mozillion...

Re: PAYG moving to eSIM

Bamboccio — Wed, 07 May 2025 06:52:49 GMT

Thank you to all. I added the uswitch deal to the cart and then left it there. I went to the shop and asked for the £8 deal and they declined but when we started the process they found it in the cart and honoured it. Now the number is being moved from the new sim that I was given before I can get the eSIM.
Does anyone know how long the move will take?

many thanks!

Re: PAYG moving to eSIM

jonsie — Wed, 07 May 2025 11:41:38 GMT

24 hours if you are lucky

Otherwise 48 hours to a week!

Re: PAYG moving to eSIM

Bamboccio — Wed, 07 May 2025 12:38:26 GMT

The number has been moved. I try to move to eSIM myself and if not I go to à shop. Thanks again.

Re: PAYG moving to eSIM

Bamboccio — Wed, 07 May 2025 21:21:23 GMT

So I now tried to

move the number as described in the O2 website for iOS devices but I get the prompt of the number of the new SIM not the original number that was transferred to the new SIM. I suspect that I may need to go to the shop but I wonder if there is an easy fix.

thanks!

Re: PAYG moving to eSIM

Bamboccio — Thu, 08 May 2025 15:36:44 GMT

À network reset solved the problem. I will move to eSIM tonight.

Re: PAYG moving to eSIM

Bamboccio — Fri, 09 May 2025 12:50:45 GMT

And that failed miserably from SIM card phone to eSIM phone. It seems like I will need to go to a shop?

Re: PAYG moving to eSIM

Enlli — Fri, 09 May 2025 13:02:08 GMT

Probably your best bet @Bamboccio

Re: PAYG moving to eSIM

Bamboccio — Mon, 12 May 2025 06:57:35 GMT

Thank you all. I went to the shop and initially when they tried with their own system it failed but then they chatted to the support and all went well. They were very helpful.

Re: PAYG moving to eSIM

Enlli — Mon, 12 May 2025 07:39:43 GMT

Glad the shop was able to get it sorted.

Good Luck for the future

Re: PAYG moving to eSIM

FrankS — Fri, 03 Oct 2025 12:20:35 GMT

Hello all, It SHOULD now be possible to get an eSIM for a PAYG number as per this web page

https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/esim

Look in the eSIM FAQs about 75% of the way down the page and this appears:

I am disabled so going to an O2 store is a bit of a trial - I tried ringing customer services to try to get an eSIM. After going through security 3 times or so, I eventually spoke to an agent who said that they would send a replacement eSIM to me in the post which I would see in 2 to 3 days. It arrived today and guess what - a replacement plastic standard SIM card. Once again - shambolic.

I realise O2 are probably getting their customer service overseas for 20% of the price (if that) of a UK centre but it really does push me to closing my O2 accounts and moving elsewhere. I have a Spusu SIM as well and up to now, they have been brilliant. Ring CS and always within 60 seconds I speak to a UK based person who simply "does the necessary". With them I got the QR code for a swap to eSIM after about 3 minutes in total, emailed to my registered email address. Come on O2 - get it together!!

Frank

Re: PAYG moving to eSIM

jonsie — Fri, 03 Oct 2025 12:46:11 GMT

Fairly typical poor customer service these days

An esim should be delivered via My O2