PAC Code Issue

nt3181 — Mon, 31 Mar 2025 08:52:24 GMT

Hi i have been waiting for my number to port across from Tesco to o2 since 21st march 2025. Tesco have confirmed the code has been used and the number is no longer active and requires that o2 active the number. I have called everyday and heard a different excuse.

its locked

tesco have deactivated your number and need to reactive

we can raise a complaint

we can escalate

it takes 4- 5 days.

So far, 20 calls, two emails (that were closed as its not PAYG) its still outstanding. Customer service just read the notes wrote from the back office and they are vague at best. i cannot speak to anyone direct in the back office.

im starting to think my number i have had for 20 odd years is now lost. someone please help me. im getting absolutely nowhere with customer service. i cant even send it back to tesco to start again. WHAT DO I ACTUALLY DO

Re: PAC Code Issue

Enlli — Mon, 31 Mar 2025 10:05:58 GMT

Regretfully we have nobody here who can help at the moment as we are all customers.

If you haven't tried them the Social Media team may be able to help. They are UK based

Links in the help file

topic Re: PAC Code Issue in Pay As You Go

PAC Code Issue

Re: PAC Code Issue