topic Switching to Tesco mobile in Pay As You Go

Switching to Tesco mobile

Anonymous — Sat, 29 Mar 2025 19:06:04 GMT

Hello,

I'm thinking of changing one of my numbers from O2 PAYG to Tesco Mobile which is also PAYG. (Don't worry - my other phone is still with O2!) I just want to know if my PAYG phone credit is transferred across with it? If not, what should I do with it?

I see Tesco Mobile is powered by O2, so I will still be with you all in spirit! 😂

Thanks

Re: Switching to Tesco mobile

jonsie — Sat, 29 Mar 2025 19:11:24 GMT

Credit won't be transferred

We used to say use it or lose it but the t&c's now say you can request a refund from O2

You would need to contact customer service

Re: Switching to Tesco mobile

MI5 — Sat, 29 Mar 2025 20:22:23 GMT

@jonsie wrote:
Credit won't be transferred
We used to say use it or lose it but the t&c's now say you can request a refund from O2
You would need to contact customer service
Guide: How to find help & contact O2

Note that credit is only refunded if you take your number with you, not if you get a new number with the new provider.

Re: Switching to Tesco mobile

Oxonian — Sat, 29 Mar 2025 20:27:01 GMT

@MI5 wrote:
@jonsie wrote:
Credit won't be transferred
We used to say use it or lose it but the t&c's now say you can request a refund from O2
You would need to contact customer service
Guide: How to find help & contact O2
Note that credit is only refunded if you take your number with you, not if you get a new number with the new provider.

Yes, it must be via a PAC code ! 👍

Re: Switching to Tesco mobile

MI5 — Sat, 29 Mar 2025 20:40:03 GMT

How else would you do it 🙄

Re: Switching to Tesco mobile

Anonymous — Sun, 30 Mar 2025 11:50:49 GMT

O.k thank you everyone 😀

Re: Switching to Tesco mobile

jonsie — Sun, 30 Mar 2025 11:53:16 GMT

Good luck 😀

Re: Switching to Tesco mobile

Anonymous — Sun, 30 Mar 2025 20:21:22 GMT

Tesco Mobile is basically rebranded O2, it uses the same mobile network.

Re: Switching to Tesco mobile

Enlli — Sun, 30 Mar 2025 20:35:59 GMT

As the OP wrote. "I see Tesco Mobile is powered by O2, so I will still be with you all in spirit!" I think they are aware of that.

It's called a MNVO (Mobile Network Virtual Operator) Sky is another one, but don't tell them they are rebadged O2

Re: Switching to Tesco mobile

MI5 — Sun, 30 Mar 2025 20:37:43 GMT

@Anonymous wrote:
Tesco Mobile is basically rebranded O2, it uses the same mobile network.

and giffgaff

Re: Switching to Tesco mobile

Anonymous — Wed, 02 Apr 2025 17:25:31 GMT

One more question which has just occured to me. If I change my mind after changing networks a few months/years later can I move my O2 number back to O2 again?

Re: Switching to Tesco mobile

jonsie — Wed, 02 Apr 2025 17:30:29 GMT

Yes you certainly can @Anonymous

Re: Switching to Tesco mobile

Enlli — Wed, 02 Apr 2025 17:31:55 GMT

You can get a PAC and move back to O2, but it will have to be on a then current tariff

Re: Switching to Tesco mobile

Anonymous — Thu, 03 Apr 2025 13:42:36 GMT

Thanks everyone. 😀

Re: Switching to Tesco mobile

Anonymous — Sat, 05 Apr 2025 11:39:27 GMT

You can only cancel a contract within the 14 day cooling off period, after then they'll charge you for the remainder of the contract.

Re: Switching to Tesco mobile

Anonymous — Sat, 05 Apr 2025 14:01:46 GMT

@MI5 I was on GiffGaff a couple of years ago, the service wasn't terrible but their community forum was populated by complete idiots (including the Mods IMO), so I had to cancel when I got banned on the forum.

Re: Switching to Tesco mobile

jonsie — Sat, 05 Apr 2025 15:08:28 GMT

Is there any community/forum that hasn't banned you?

Asking for a friend.....