topic Re: Possible Scam in Pay As You Go

Possible Scam

sheffman — Mon, 17 Mar 2025 10:12:48 GMT

Hi - we have been having strange things happening with our recently opened (December 2024) PAYG account which we reported immediately to O2 fraud but which haven't been resolved to our satisfaction. The promised contact back from them within 48 hours has failed to materialise.

My wife and I both have o2 classic PAYG sims. We recently had someone opening 2 separate o2 accounts using our address. The letters we received looked official o2 correspondence confirming the opening of the accounts.

We obviously reported this initially by ringing the contact number shown on the letter 0344 809 0202 which is supposed to be an official o2 number & is also on the website.

This number was shown as going through to a business called Boyarsky Murphy Architects in London so I hung up. I called Boyarsky on their own number and they said this has been a repeated problem.

Looking online both the 0344 809 0202 number & the Boyarsky issue are discussed as possible scams.

o2 have cancelled the contracts set up by someone using our address but we have subsequently received a cheque from o2 in the name of the person setting up the accounts. We have again reported this to o2 fraud who were supposed to respond but haven't.

Have others had the same problems?

Why did an official number show as Boyarsky Architects?

Is it safe to ask for a PAC code so we can leave o2?

Thanks.

Re: Possible Scam

pgn — Mon, 17 Mar 2025 10:57:10 GMT

Some more on the Boyarsky Architects thing here:

https://community.o2.co.uk/t5/Discussions-Feedback/0344-809-0202/m-p/1765626/highlight/true#M136160

Tagging @Dave-O2 for help on this odd CLI issue with what is a genuine O2 number, watch for a reply from him later, @sheffman

Re: Possible Scam

Dave-O2 — Mon, 17 Mar 2025 11:19:43 GMT

Thanks for the tag @pgn

@sheffman Can you please drop me a PM with the account number linked to the Fraud?

Thanks.

Re: Possible Scam

MI5 — Mon, 17 Mar 2025 11:29:23 GMT

@sheffman

How to safely get your PAC

Re: Possible Scam

sheffman — Mon, 17 Mar 2025 11:59:42 GMT

Do I click on your username to PM you or just post it here?

Re: Possible Scam

jonsie — Mon, 17 Mar 2025 12:02:27 GMT

click on the username and then the box to message by PM

Re: Possible Scam

MI5 — Mon, 17 Mar 2025 12:02:29 GMT

click username then send message @sheffman

Re: Possible Scam

sheffman — Mon, 17 Mar 2025 12:49:57 GMT

Hi Dave - PM sent.

Re: Possible Scam

pgn — Mon, 17 Mar 2025 14:03:34 GMT

@sheffman wrote:
Hi Dave - PM sent.

@Dave-O2 is out this afternoon - I expect it will be mid-morning tomorrow before he gets back to you, @sheffman - good luck!

Re: Possible Scam

pgn — Mon, 17 Mar 2025 17:37:32 GMT

Interestingly, googling for "Boyarsky Murphy Architects" triggers the VM "unsafe site" warning, but accessing the same site, https://boyarskymurphy.com/ using O2's cellular/mobile data lets you access it...

Something amiss somewhere if the CLI coming back for 0344 809 0202 is also showing "Boyarsky Murphy Architects", as their contact number is not the same (shown below).

Weird.

Re: Possible Scam

Dave-O2 — Tue, 18 Mar 2025 11:06:26 GMT

Morning @sheffman

I have your PM and i will be back in touch as soon as i can 👍

Re: Possible Scam

sheffman — Tue, 18 Mar 2025 11:45:49 GMT

I assume someone from o2 dealt with this issue following contact with Boyarsky Architects. What conclusion did they reach as to why it was happening? There's also the issue of the cheque sent to our address. The number listed on the letter comes up negatively when searched and appears disconnected both when we tried and when someone in the o2 phone shop tried for us. Surely o2 would be interested to know details such as cheque number, payee id and amount which are on the letter? Despite promising to get in touch with us in 48 hours no-one has.

We are really worried about all this. We are on constant alert about receiving more letters using our address or that some sort of sim swap could take place.

Help and reassurance is badly needed.

Re: Possible Scam

Enlli — Tue, 18 Mar 2025 12:53:11 GMT

@sheffman. Isn't Dave-O2 dealing with this?

You will need to wait until he reports back

Nobody else here can help you