topic Re: Replacement sim in Pay As You Go

Replacement sim

987 — Fri, 21 Feb 2025 12:08:40 GMT

I need to replace my ancient sim that is no longer supported. Tried doing it through my account and live chat but just get directed to customer services who I've had no luck with. I'm unable to get to a shop. Is there an easier way to do this, e.g. via text?

Re: Replacement sim

jonsie — Fri, 21 Feb 2025 12:31:26 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Social media links included above and below this message

Re: Replacement sim

Cleoriff — Fri, 21 Feb 2025 12:33:26 GMT

@987

Afraid not. Only way is via customer service or a visit to a shop with photo ID.

Contact details for O2 are in thhis guide

Re: Replacement sim

987 — Fri, 21 Feb 2025 13:28:47 GMT

Thought as much, thanks.

Re: Replacement sim

987 — Fri, 21 Feb 2025 13:30:23 GMT

Already done that and hitting brick walls.

Re: Replacement sim

Enlli — Fri, 21 Feb 2025 13:44:03 GMT

Long way round. Follow this guide and tell them you lost it at home. They should send a replacement