topic Re: O2 National Datbank SIM - no voucher in Pay As You Go

O2 National Datbank SIM - no voucher

Katie777 — Fri, 14 Feb 2025 19:53:44 GMT

Hello,

I got National Datbank SIM 1.5 months ago at O2 Store Wandsworth. Initial voucher worked but I never got another voucher to renew monthly pay as you go. I was told by O2 store staff it should have arrived on the day of renewal.

Called o2 customer service 2 times, spoke with 6 people - nobody knows anything about voucher.

What am I supposed to do?

Re: O2 National Datbank SIM - no voucher

madasaf1sh — Fri, 14 Feb 2025 20:13:20 GMT

@Katie777

You need to speak to the guys running the scheme : https://www.goodthingsfoundation.org/our-services/national-databank

Also have a look here as well https://www.o2.co.uk/national-databank

Re: O2 National Datbank SIM - no voucher

jonsie — Fri, 14 Feb 2025 20:13:24 GMT

You should get a 16 digit code via text message

National Databank | Free Mobile Data, Minutes & Calls

Re: O2 National Datbank SIM - no voucher

MI5 — Fri, 14 Feb 2025 20:39:37 GMT

@Katie777

Go back to the store as they may not have registered you properly.