topic SIM Deactivated in Pay As You Go

SIM Deactivated

otronics — Tue, 03 Dec 2024 19:18:05 GMT

I've had trouble with my existing SIM not working abroad so O2 are going to send me a new one.

It's not arrived yet but O2 have already deactivated my old SIM!

When my new SIM arrives, will I be able to activate it? I seem to recall some texts have to be received to start the process but of course I can't receive any at present.

Thanks.

Re: SIM Deactivated

pgn — Tue, 03 Dec 2024 19:46:51 GMT

They will send your SIM to your registered home address, and you will most likely have to call O2 PAYG team from another phone to get the replacement SIM activated (you posted in PAYG), or take the new SIM and handset and some photo id into your nearest O2 Shop.

https://www.o2.co.uk/contactus

https://stores.o2.co.uk/

Re: SIM Deactivated

otronics — Tue, 03 Dec 2024 19:57:33 GMT

Thanks.